Customer Experience, Technology and Business
articles shared by a team of contact center experts.

The autumn 2020 G2 Crowd award winners have been announced and we’re so proud to share (...) The autumn 2020 G2 Crowd award winners have been announced and we’re so proud to share with you that VCC Live earned performance and user-driven awards in three categories.

Speech recognition can help with easily identifying customers, and it can also allow them to manage (...)

We’re delighted to announce that our new client interface, VCC Live 7.0, is now available, which (...)

Optichannel software takes into consideration the goals of the interaction and specific customer data. This is (...)

Establishing a business partnership with another company is one of the most practical ways to expand (...)

With contact centers investing in a remote workforce due to mobility restrictions, it is relevant to (...)

As the world is increasingly demanding a remote workforce, it is time to ask yourself both (...)

Having a positive and motivated workforce is especially important when handling real-time customer interactions, as it (...)

As customer expectations are steadily growing, the old way of treating your customers the same might (...)

We’re proud to announce that VCC Live was chosen By GetApp as one of the top (...)