Category archives: Healthcare

Healthcare contact centers are often the first real touchpoint between a patient and a clinic. If (...) Healthcare contact centers are often the first real touchpoint between a patient and a clinic. If that first experience is a long, silent wait in a queue, trust drops before a single word is (...)

Healthcare contact centers handle a long list of simple, repetitive tasks every day. Each task feels (...)

Most clinics feel the impact of no-shows every day. When a patient misses an appointment, the (...)