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reduce-agent-idle-time-call-center
Dóra Rapcsák
Dóra Rapcsák
in Customer Experience
3 min read

Optimizing workforce management to get the most out of your processes is a key factor in any call center. So, throwing money out of the window by having high levels of agent idle time, in an environment where everyone is so keen on enhancing productivity, is clearly a mistake.

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create-forum-promote-products
Péter Krisán
Péter Krisán
in Customer Experience
6 min read

In today’s world, e-commerce is more important than ever, and there are dozens of online channels you can use to promote your products. While it’s true that the more channels you use, the wider the audience you can reach, in fact, focusing your promotions on your true target audience is just as crucial as reaching a broad audience.

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