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5-ways-agents-build-customer-trust
Dóra Rapcsák
Dóra Rapcsák
in Customer Experience
4 min read

You may think your customers will always be loyal to your products or services, but I’m afraid I have to burst your bubble: with more and more products and services being launched every day, customers these days easily change brands at the drop of a hat. That is, of course, unless you can make them stay by working on your customer trust!

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prepare-call-center-holiday-peak-season
Dóra Rapcsák
Dóra Rapcsák
in Call Center Life
4 min read

Christmas is just around the corner! By this time of the year, most of us have already got into that lovely holiday spirit, shopping Christmas gifts while counting back the days. If you manage a call center, however, chances are you associate Christmas with overtime, demanding customers and increased stress levels.

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