Category archives: Customer Experience

In this article, we explore a few ways how microfinance institutions can develop a strong customer (...) In this article, we explore a few ways how microfinance institutions can develop a strong customer experience to build long-term value for both them and their customers.

In this blog post, our experts Valéria Polák and Elemér Erdősi share some of the most (...)

Thanks to contact center automation, such as conversational IVR, omnichannel features, and web chat, contact centers (...)

Providing customer service on social media may seem like a daunting task given that communicating with (...)

WhatsApp is not just an app to catch up with friends and family anymore. Over the (...)

According to a recent study conducted by V12, contact centers that adopt omnichannel strategies achieve 91% (...)

Here are the top five contact center efficiency metrics that should help you start managing your (...)

Let’s see how you can nail two-way social media conversations in your contact center!

Businesses inevitably have to think about cloud-based technologies. A possible solution to this problem is maintaining (...)

Having a positive and motivated workforce is especially important when handling real-time customer interactions, as it (...)