The latest trends and hot topics about Customer Experience, Technology, and Business
prepare-call-center-holiday-peak-season
Dóra Rapcsák
Dóra Rapcsák
in Call Center Life
4 min read

Christmas is just around the corner! By this time of the year, most of us have already got into that lovely holiday spirit, shopping Christmas gifts while counting back the days. If you manage a call center, however, chances are you associate Christmas with overtime, demanding customers and increased stress levels.

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video-for-customer-service
Dóra Rapcsák
Dóra Rapcsák
in Customer Experience
5 min read

Information is power, especially in our connected world. And these days, customers expect to be offered all the information they need before making a purchase. The traditional way of contacting customer service lines via phone is becoming less and less popular. Instead, the trend is for customers researching and resolving their own problems.

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make-the-best-of-customer-service-database
Norbert Simán
Norbert Simán
in Business
5 min read

As we all know, call centers are basically data centers. And as data continually flows through call centers, keeping data clean and accurate is not just an option for any forward-thinking call center, it’s a must. Leveraging an up-to-date customer service database, for example, will allow you to better understand your customers’ behaviors and needs, and thus help you increase your customer experience.

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