In our accelerated world, customers are simply not willing to wait for a customer service agent to pick up the phone. In fact, recent findings show that most customers hang up after an average of two minutes on hold.
In today’s world, e-commerce is more important than ever, and there are dozens of online channels you can use to promote your products. While it’s true that the more channels you use, the wider the audience you can reach, in fact, focusing your promotions on your true target audience is just as crucial as reaching a broad audience.
Increasing levels of customer expectation is forcing companies to constantly focus on innovation and look for new ideas. The last few years have seen the rise of AI, machine learning and automation in customer service, bringing major technological advancements to the industry.
Your company’s success depends greatly on your ability to sell. But in our ever-competitive business environment, having a great sales team is no longer enough. You also have to be able to approach customers with the right message at the right time. These days, customers are always on the go and simply do not have …
Every year, customer self-service is getting more and more popular. Setting up a self-service portal is a major step towards a fully modernized customer service. But as we know, there’s always room for improvement.
The Internet has given us many genuinely great things, one of them being a more accessible virtual marketplace offering loads of advantages to businesses. Amongst other things, you can now easily build online communities within this virtual marketplace.
Customer expectation has evolved over time but never as rapidly as in the last few years. In our ever-accelerated world, information is at the palm of our hands, with one result being that more and more is expected when it comes to talking to a business.