The latest trends and hot topics about Customer Experience, Technology, and Business
popular-call-center-benchmarks
Dóra Rapcsák
Dóra Rapcsák
in Business
3 min read

These days our business environment is getting fiercer, with customers leaving businesses for the competition in the blink of an eye. As such, companies have no other choice but to go the extra mile in order to retain their customers and stay ahead of the competition. And measuring competitive call center benchmarks is definitely part of the deal.  

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key-features-sales-software
Attila Szűcs
Attila Szűcs
in Business
5 min read

Customer expectations have changed, and sales departments have had to change with them. Gone are the days when companies can focus their sales strategy solely on cold calls. And although calls are still an important part of any sales cycle, in our tech-dominated world your company also needs to rely on comprehensive sales software in order to reap success.

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accept-payments-over-phone-stay-secure
Elemér Erdősi
Elemér Erdősi
in Business
4 min read

Real-time payment technology is definitely a hot topic these days, with instant payment technologies becoming more and more popular with customers around the world, and innovative businesses competing head-to-head to be able to provide their customers with the latest real-time payment options.

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top-benefits-virtual-call-centers
Dóra Rapcsák
Dóra Rapcsák
in Business
3 min read

The call center industry is experiencing major changes, driven by changing customer behavior and ever-increasing customer demands. Businesses are moving everything to the cloud from customer data to call center software, paving the way for the virtual call center business model.

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