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new-debt-collection-rules-in-us-interview
Dóra Rapcsák
Dóra Rapcsák
in Business
4 min read

A new policy recently put forward by the US’s Consumer Financial Protection Bureau proposes allowing debt collectors in the US to only be able to call debtors up to seven times a week. I talked to Richard Blewis, Digital Debt Collections Manager at VCC Live, about this new regulation, as well as global trends currently dominating the debt collection industry.

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popular-call-center-benchmarks
Dóra Rapcsák
Dóra Rapcsák
in Business
3 min read

These days our business environment is getting fiercer, with customers leaving businesses for the competition in the blink of an eye. As such, companies have no other choice but to go the extra mile in order to retain their customers and stay ahead of the competition. And measuring competitive call center benchmarks is definitely part of the deal.  

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key-features-sales-software
Attila Szűcs
Attila Szűcs
in Business
5 min read

Customer expectations have changed, and sales departments have had to change with them. Gone are the days when companies can focus their sales strategy solely on cold calls. And although calls are still an important part of any sales cycle, in our tech-dominated world your company also needs to rely on comprehensive sales software in order to reap success.

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