The latest trends and hot topics about Customer Experience, Technology, and Business
key-features-sales-software
Attila Szűcs
Attila Szűcs
in Business
5 min read

Customer expectations have changed, and sales departments have had to change with them. Gone are the days when companies can focus their sales strategy solely on cold calls. And although calls are still an important part of any sales cycle, in our tech-dominated world your company also needs to rely on comprehensive sales software in order to reap success.

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accept-payments-over-phone-stay-secure
Elemér Erdősi
Elemér Erdősi
in Business
4 min read

Real-time payment technology is definitely a hot topic these days, with instant payment technologies becoming more and more popular with customers around the world, and innovative businesses competing head-to-head to be able to provide their customers with the latest real-time payment options.

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top-benefits-virtual-call-centers
Dóra Rapcsák
Dóra Rapcsák
in Business
3 min read

The call center industry is experiencing major changes, driven by changing customer behavior and ever-increasing customer demands. Businesses are moving everything to the cloud from customer data to call center software, paving the way for the virtual call center business model.

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leveraging-speech-recognition-technology
Roland Háry
Roland Háry
in Business
3 min read

Call center customer interactions contain a goldmine of valuable information. And thanks to recent technology advancements, there are now several technology solutions that allow call centers to make good use of their data. Speech recognition technology is one of them.  

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customer-service-trends-2019
Elemér Erdősi
Elemér Erdősi
in Business
6 min read

Customer experience has a significant impact on business results, so if you haven’t already started to establish your strategy for next year, then now is the time. And if you are looking for some inspiration, here is my list of customer service trends you should watch out for in 2019!

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