The latest trends and hot topics about Customer Experience, Technology, and Business
6-telesales-tips-increase-efficiency
Dan Deschidar
Dan Deschidar
in Business
5 min read

There’s no doubt that most customers find telesales calls annoying. So, why do businesses still rely on telesales to contact their audiences? Because, despite its bad reputation, telesales is a great way to engage with your customers, promote your products and services, and increase your sales on a global scale.

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make-the-best-of-customer-service-database
Norbert Simán
Norbert Simán
in Business
5 min read

As we all know, call centers are basically data centers. And as data continually flows through call centers, keeping data clean and accurate is not just an option for any forward-thinking call center, it’s a must. Leveraging an up-to-date customer service database, for example, will allow you to better understand your customers’ behaviors and needs, and thus help you increase your customer experience.

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gig-economy-workers-affects-call-centers
Dóra Rapcsák
Dóra Rapcsák
in Business
4 min read

As call centers have a bad reputation for being soul-killing environments to work in, it’s no surprise that agent retention has always been a challenge for customer service departments. While stereotypes are often exaggerated, let’s face it: call center life is not easy. But is there a way to make call centers more attractive to job seekers? Luckily, there is.

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pros-cons-outsourced-call-center-services
Dániel Severa
Dániel Severa
in Business
5 min read

To outsource or not to outsource: that is the question Managing Directors often ask when deciding whether to rely on outsourced call center services or keep them in-house. If you are considering outsourcing your customer service activities, this will be required reading for you!

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choose-provider-offering-call-center-consulting
Attila Szűcs
Attila Szűcs
in Business
4 min read

Ask any call center manager what they need most for their call center to operate successfully, and you can be sure they’ll tell you it is reliable call center software. However, what many call centers fail to realize is that leveraging call center consulting services is equally important for a call center to get ahead.

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call-center-fraud-how-to-prevent-social-engineering
Dóra Rapcsák
Dóra Rapcsák
in Technology
4 min read

The concept of call center fraud – such as social engineering that typically targets call centers—is nothing new. What has changed is the ever-more sophisticated techniques that are used to fool people in order to gain valuable information from them.

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