The latest trends and hot topics about Customer Experience, Technology, and Business
customer-service-trends-2019
Elemér Erdősi
Elemér Erdősi
in Business
6 min read

Customer experience has a significant impact on business results, so if you haven’t already started to establish your strategy for next year, then now is the time. And if you are looking for some inspiration, here is my list of customer service trends you should watch out for in 2019!

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call-center-consulting-increase-cross-upselling
Attila Szűcs
Attila Szűcs
in Business
4 min read

While cross- and upselling is vital for any call center, achieving successful sales results depends on a couple of factors. Firstly, a reliable technology solution will put you on the path to success. Secondly, leveraging call center consulting will help your call center move ahead. Ultimately, it is the combination of the two that will make the biggest difference.

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6-telesales-tips-increase-efficiency
Dan Deschidar
Dan Deschidar
in Business
5 min read

There’s no doubt that most customers find telesales calls annoying. So, why do businesses still rely on telesales to contact their audiences? Because, despite its bad reputation, telesales is a great way to engage with your customers, promote your products and services, and increase your sales on a global scale.

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make-the-best-of-customer-service-database
Norbert Simán
Norbert Simán
in Business
5 min read

As we all know, call centers are basically data centers. And as data continually flows through call centers, keeping data clean and accurate is not just an option for any forward-thinking call center, it’s a must. Leveraging an up-to-date customer service database, for example, will allow you to better understand your customers’ behaviors and needs, and thus help you increase your customer experience.

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gig-economy-workers-affects-call-centers
Dóra Rapcsák
Dóra Rapcsák
in Business
4 min read

As call centers have a bad reputation for being soul-killing environments to work in, it’s no surprise that agent retention has always been a challenge for customer service departments. While stereotypes are often exaggerated, let’s face it: call center life is not easy. But is there a way to make call centers more attractive to job seekers? Luckily, there is.

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pros-cons-outsourced-call-center-services
Dániel Severa
Dániel Severa
in Business
5 min read

To outsource or not to outsource: that is the question Managing Directors often ask when deciding whether to rely on outsourced call center services or keep them in-house. If you are considering outsourcing your customer service activities, this will be required reading for you!

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