Péter Málhai

Having previously written about the benefits of a remote workforce, the topic comes up again in the context of mobility restrictions.

No matter how good your product or service is, customers will more often than not have objections that will make them hesitate before making a purchase.

People tend to say cold calling is dead, but in reality, there’s still a lot of potential in cold sales calls. But only if you do it right. When it comes to cold calls, getting it right means thoroughly planning your conversations in advance. (...)

A predictive dialer is one of the most common tools in today’s contact centers helping increase talk time by using a sophisticated algorithm. This dialer can predict the workload of the operators and decrease their wait time, so that the number of minutes spent on effective calls is a lot higher. All this can be… (...)

For a digital call center – virtual or installed alike – the predictive dialer is a useful tool to handle outbound calls, manage customer care or to run telemarketing campaigns. This tool is relatively new but has proven its usefulness many times, the technology behind it become more sophisticated over time. Using a predictive dialer… (...)