Péter Málhai

Talking to clients and prospects in the contact center area, I keep hearing how much attention (...) Talking to clients and prospects in the contact center area, I keep hearing how much attention work models are getting these days from C-level executives. Here at VCC Live, half of our team consists (...)

Having a contingency plan is important not only for the protection of the company but also (...)

Having previously written about the benefits of a remote workforce, the topic comes up again in (...)

No matter how good your product or service is, customers will more often than not have (...)

People tend to say cold calling is dead, but in reality, there’s still a lot of (...)

A predictive dialer is one of the most common tools in today’s contact centers helping increase (...)