Elemér Erdősi

Elemér Erdősi is the Head of Key Account Management at VCC Live®. Elemer has a substantial experience in the contact center and telecommunications industry. Here on the blog, he focuses on sharing his vast knowledge in the field of service delivery, analytics, operations management, and more.

All posts by Elemér Erdősi:

December 11, 2020

Customer Service Trends to Follow in 2021

In this post, we will look at the five top customer service trends to look out for in 2021. Staying on top of these trends will help your business strengthen its customer relations and your…

September 25, 2020

Power Your Contact Center With Speech Recognition

Speech recognition can help with easily identifying customers, and it can also allow them to manage self-service tasks. Additionally, speech recognition can help with providing important data to agents, such as the reason for a call, customer data, and the client’s sentiment. (...)

What is a PCI DSS Certification And Why is it Needed for Payments over the Phone?

What is a PCI DSS certification? And why is it needed for companies offering real-time payments over the phone? Check our article to find out!

December 12, 2019

5 Customer Service Trends And Predictions You Should Watch Out For in 2020

As 2019 increasingly becomes a distant memory, it’s time to gear up for the newest customer service trends in the ever-evolving contact center industry.

October 03, 2019

Effective Ways to Leverage Outbound IVR in the Call Center

Have you ever asked your customers what the first thing is that comes to their minds when they think of IVR systems? Well, the bad news is that it’s probably the vision of never-ending calls, with an automated system playing annoying music in the background until they get transferred to a live agent. (...)

How to Provide Omnichannel Experience in the Banking Industry – With an Example

Currently, customer service is dominated by the concept of leveraging several channels with the aim of aligning customer communication. First, it was multichannel, later omnichannel, and now companies started to explore optichannel communication. (...)

How to Accept Payments Over the Phone – And Stay Secure

Real-time payment technology is definitely a hot topic these days, with instant payment technologies becoming more and more popular with customers around the world, and innovative businesses competing head-to-head to be able to provide their customers with the latest real-time payment options. (...)

December 07, 2018

Customer Service Trends to Watch Out for in 2019

Customer experience has a significant impact on business results, so if you haven’t already started to establish your strategy for next year, then now is the time. And if you are looking for some inspiration, here is my list of customer service trends you should watch out for in 2019! (...)

August 17, 2018

Major IVR Technology Mistakes Your Business Needs to Avoid

Well-constructed IVR technology can be a great way to improve overall customer experience, allowing customers to efficiently contact specific departments and navigate to the appropriate agent. If you get it right, your customer service will definitely shine. (...)

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