Elemér Erdősi

Elemér Erdősi is the Head of Key Account Management at VCC Live®. Elemer has a substantial experience in the contact center and telecommunications industry. Here on the blog, he focuses on sharing his vast knowledge in the field of service delivery, analytics, operations management, and more.

All posts by Elemér Erdősi

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December 11, 2020

Customer Service Trends to Follow in 2021

In this post, we will look at the five top customer service trends to look out (...) In this post, we will look at the five top customer service trends to look out for in 2021. Staying on top of these trends will help your business strengthen its customer relations and (...)

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September 25, 2020

Power Your Contact Center With Speech Recognition

Speech recognition can help with easily identifying customers, and it can also allow them to manage (...)

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What is PCI DSS certification is and why is it needed for (...)

What is a PCI DSS certification? And why is it needed for companies offering real-time payments (...)

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December 12, 2019

5 Customer Service Trends And Predictions You Should Watch Out For in (...)

As 2019 increasingly becomes a distant memory, it’s time to gear up for the newest customer (...)

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October 03, 2019

Effective Ways to Leverage Outbound IVR in the Call Center

Have you ever asked your customers what the first thing is that comes to their minds (...)

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How to Provide Omnichannel Experience in the Banking Industry – With an (...)

Currently, customer service is dominated by the concept of leveraging several channels with the aim of (...)

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How to Accept Payments Over the Phone – And Stay Secure

Real-time payment technology is definitely a hot topic these days, with instant payment technologies becoming more (...)

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December 07, 2018

Customer Service Trends to Watch Out for in 2019

Customer experience has a significant impact on business results, so if you haven’t already started to (...)

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