Blog - VCC Live

Is Predictive Customer Service the Future?

With the help of analytics and AI-powered predictive customer service tools, companies can understand their clients better.

5 Tips for Cross-Selling and Strengthening Your Position With Your Customers

If done correctly, cross-sales will add value to your established client relationships, help your branding efforts, and increase revenue. Here’s what cross-selling is and why you should care, along with five tips to get you started.

The Business Advantages of Remote Call Centers

Remote call centers are increasingly becoming a norm, partly due to the times of uncertainty caused by COVID-19 and also as businesses are more and more recognizing its benefits for the business.

Why is a Script Editor a Useful Tool For Contact Center Agents

A script editor enables your agents to communicate with your clients in the most effective way possible, by preparing them for each conversation based on the specific business needs of your company. Here's how it can help your day to day contact center interactions!

Business Contingency Plan For Call Centers: Building Different Scenarios and preparing for uncertainty

Having a contingency plan is important not only for the protection of the company but also for maintaining stability for employees and clients relying on your services. Here are a few essential steps that should be part of your contingency planning, in order to help your contact center and business stay afloat in times of uncertainty.

Elemér Erdősi

What is a PCI DSS Certification And Why is it Needed for Payments over the Phone?

What is a PCI DSS certification? And why is it needed for companies offering real-time payments over the phone? Check our article to find out!

Dorottya Márton

The Benefits of Working for a Medium-Sized Tech Company

What are the benefits of working for a medium-sized tech company? Here are the top perks to consider.

Richard Michael Blewis

How to Improve Your Call Center Service Level

Find out how to improve call center service level with advanced CX technologies!

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