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Péter Málhai
November 28, 2019
5 min read
#Business

Pro Tips To Successfully Handle Sales Objections

No matter how good your product or service is, customers will more often than not have objections that will make them hesitate before making a purchase.
read more
Gábor Gyulai
October 16, 2019
5 min read
#Business

The Benefits of Real-Time Monitoring in Call Centers

There are times when data alone cannot help you understand what really is going on during calls. It is for these reasons that you should consider utilizing real-time monitoring, a powerful tool which allows you to listen in to ongoing conversations, supervise your agent’s input as needed, and join a call if necessary.
read more
Elemér Erdősi
October 03, 2019
6 min read
#Business

Effective Ways to Leverage Outbound IVR in the Call Center

Have you ever asked your customers what the first thing is that comes to their minds when they think of IVR systems? Well, the bad news is that it’s probably the vision of never-ending calls, with an automated system playing annoying music in the background until they get transferred to a live agent.
read more
Péter Málhai
September 13, 2019
6 min read
#Business

Cold Sales Call Strategies to Sell More Effectively

People tend to say cold calling is dead, but in reality, there’s still a lot of potential in cold sales calls. But only if you do it right. When it comes to cold calls, getting it right means thoroughly planning your conversations in advance.
read more
Dóra Rapcsák
August 28, 2019
7 min read
#Business

How Customer Service Automation Is Revolutionizing Contact Centers

In today’s CX-driven world, customers can choose from a number of platforms when they want to communicate with your customer service team. As a result, businesses receive inbound conversations on far more channels than they used to.
read more
Roland Háry
August 16, 2019
4 min read
#Business

Increasing Customer Satisfaction With Skills-based Routing. Here’s How!

Ask any call center manager what’s one of the most important KPIs they constantly strive to achieve in the call center, and you can be sure that they’ll tell you: it’s customer satisfaction. Now ask customers what they find the most annoying when they contact a company’s customer service department, and you can be sure that they’ll tell you: it’s unresolved issues.
read more
Elemér Erdősi
June 14, 2019
6 min read
#Business

How to Provide Omnichannel Experience in the Banking Industry – With an Example

Currently, customer service is dominated by the concept of leveraging several channels with the aim of aligning customer communication. First, it was multichannel, later omnichannel, and now companies started to explore optichannel communication.
read more
Dóra Rapcsák
June 07, 2019
6 min read
#Business

New Debt Collection Rules in the US and Global Trends – an Interview with Richard Blewis, Digital Debt Collections Expert

A new policy recently put forward by the US’s Consumer Financial Protection Bureau proposes allowing debt collectors in the US to only be able to call debtors up to seven times a week. I talked to Richard Blewis, Digital Debt Collections Manager at VCC Live, about this new regulation, as well as global trends currently dominating the debt collection industry.
read more

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