In this post, we will look at the five top customer service trends to look out for in 2021. Staying on top of these trends will help your business strengthen its customer relations and your branding efforts!(...)

Here are a few call center reporting best practices you need to leverage when tracking, analyzing, and presenting reports.(...)

Establishing a business partnership with another company is one of the most practical ways to expand your customer outreach and get more business coverage. Additionally, it is also an excellent way for you to offer more value to your already existing customer base. A business partnership is worth thinking about, no matter what scale your…(...)

As the world is increasingly demanding a remote workforce, it is time to ask yourself both as a manager and as an employer: Can remote agents be as productive as agents sitting in the office?(...)

If any of the statements below are true about your contact center’s daily operations, then it’s definitely time to think about updating your contact center software.(...)

With the help of analytics and AI-powered predictive customer service tools, companies can understand their clients better.(...)

If done correctly, cross-sales will add value to your established client relationships, help your branding efforts, and increase revenue. Here’s what cross-selling is and why you should care, along with five tips to get you started.(...)

Remote call centers are increasingly becoming a norm, partly due to the times of uncertainty caused by COVID-19 and also as businesses are more and more recognizing its benefits for the business.(...)