Blog - VCC Live

Customer Experience, Technology and Business
articles shared by a team of contact center experts.

Dorottya Márton

Critical Debt Collection KPIs For Increased Collections

Managing a debt collection campaign might seem like a headache. You have to contact people who don’t want to be contacted. Debtors’ contact information is often not up-to-date and there are also common breakdowns in…

Dorottya Márton

The 10 Golden Rules of Successful Outbound Campaigns

Outbound campaigns require a different strategy than inbound calls. You need thorough and careful planning long before you launch your campaign and serious background work during and after it. Finding the most effective way to contact your customers and prospects is critical to business. Besides, outbound campaigns go beyond sales calls. You can use it…(...)

Alexandra Kozma

8 Ways To Max out Your WhatsApp Customer Support

WhatsApp has grown into way more than just an app to catch up with friends and family. It’s time to implement WhatsApp customer support in your contact center to give your business a boost! Did you know that in 2021, WhatsApp is the most used chat app in the world, with over 2 billion active…(...)

Alexandra Kozma

5 Contact Center Metrics for Successful Outbound Sales

In this article, we collected some of the most important contact center metrics to help you achieve your goals without wasting time.

Top 10 Call Center Metrics to Track Your Performance Success

Top 10 call center metrics to measure for call center success. Read our blog article to learn how to perfect your call center’s performance!

December 28, 2020

Customer Service Trends to Follow in 2021

In this post, we will look at the five top customer service trends to look out for in 2021. Staying on top of these trends will help your business strengthen its customer relations and your branding efforts!(...)

Elemér Erdősi

December 11, 2020

The Best Call Center Reporting Practices

Here are a few call center reporting best practices you need to leverage when tracking, analyzing, and presenting reports.

Dorottya Márton

December 04, 2020

How to Build a Successful Business Partnership

Establishing a business partnership with another company is one of the most practical ways to expand your customer outreach and get more business coverage. Additionally, it is also an excellent way for you to offer more value to your already existing customer base. A business partnership is worth thinking about, no matter what scale your…(...)

September 04, 2020

Future of Contact Centers after COVID-19

With contact centers investing in a remote workforce due to mobility restrictions, it is relevant to start thinking about what this means for the future of contact centers.(...)

Dorottya Márton

August 28, 2020

Can Remote Agents be as Productive as Agents Sitting in the Office?

As the world is increasingly demanding a remote workforce, it is time to ask yourself both as a manager and as an employer: Can remote agents be as productive as agents sitting in the office?(...)

Dorottya Márton

August 14, 2020

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