Managing an entire virtual workforce might seem like a difficult task. We talk about how to effectively manage your remote employees while keeping your KPI’s and your clients happy, with data security in mind.

What is customer onboarding and why is it relevant for your business?

Having previously written about the benefits of a remote workforce, the topic comes up again in the context of mobility restrictions.

In our ever-competitive world, call centers that handle incoming calls cannot afford to lose a single call. It doesn’t matter what industry you operate in, you can be sure that the competition will never sleep, and will always be looking to win over customers from your business. Luckily, callback technology can help you prevent that! […]

In our ever-connected world, data is everywhere. But having access to an ever-increasing amount of information has also led to a number of challenges.

Given the high volume of customer service interactions call centers have on a daily basis, monitoring your call quality is critical in order to make sure that your processes are going smoothly, and that your team is handling customer interactions professionally.