Outbound campaigns require a different strategy than inbound calls. You need thorough and careful planning long before you launch your campaign and serious background work during and after it. Finding the most effective way to contact your customers and prospects is critical to business. Besides, outbound campaigns go beyond sales calls. You can use it…(...)

WhatsApp has grown into way more than just an app to catch up with friends and family. It’s time to implement WhatsApp customer support in your contact center to give your business a boost! Did you know that in 2021, WhatsApp is the most used chat app in the world, with over 2 billion active…(...)

In this article, we collected some of the most important contact center metrics to help you achieve your goals without wasting time.