Blog - VCC Live

Customer Experience, Technology and Business
articles shared by a team of contact center experts.

5 Contact Center Metrics for Successful Outbound Sales

In this article, we collected some of the most important contact center metrics to help you achieve your goals without wasting time.

Top 10 Call Center Metrics to Track Your Performance Success

Top 10 call center metrics to measure for call center success. Read our blog article to learn how to perfect your call center’s performance!(...)

December 28, 2020

Customer Service Trends to Follow in 2021

In this post, we will look at the five top customer service trends to look out for in 2021. Staying on top of these trends will help your business strengthen its customer relations and your branding efforts!(...)

Elemér Erdősi

December 11, 2020

The Best Call Center Reporting Practices

Here are a few call center reporting best practices you need to leverage when tracking, analyzing, and presenting reports.(...)

Dorottya Márton

December 04, 2020

How to Build a Successful Business Partnership

Establishing a business partnership with another company is one of the most practical ways to expand your customer outreach and get more business coverage. Additionally, it is also an excellent way for you to offer more value to your already existing customer base. A business partnership is worth thinking about, no matter what scale your…(...)

September 04, 2020

Future of Contact Centers after COVID-19

With contact centers investing in a remote workforce due to mobility restrictions, it is relevant to start thinking about what this means for the future of contact centers.(...)

Dorottya Márton

August 28, 2020

Can Remote Agents be as Productive as Agents Sitting in the Office?

As the world is increasingly demanding a remote workforce, it is time to ask yourself both as a manager and as an employer: Can remote agents be as productive as agents sitting in the office?(...)

Dorottya Márton

August 14, 2020

6 Signs that It’s Time to Update Your Contact Center Software

If any of the statements below are true about your contact center’s daily operations, then it’s definitely time to think about updating your contact center software.(...)

Is Predictive Customer Service the Future?

With the help of analytics and AI-powered predictive customer service tools, companies can understand their clients better.(...)

5 Tips for Cross-Selling and Strengthening Your Position With Your Customers

If done correctly, cross-sales will add value to your established client relationships, help your branding efforts, and increase revenue. Here’s what cross-selling is and why you should care, along with five tips to get you started.(...)

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