VCC Live Pay

Swift and secure customer payments over the phone

Speed up your transactions by providing customers with an instant payment method while on a call with agents.

Give customers an easy way to pay

Improve CX

Remove the need for customers to set up arrangements themselves and handle all payments over the phone.
Stay fully secure

With PCI DSS protection and zero visibility of card details to agents, you can be assured of an entirely secure process.
Boost conversions

Don’t miss out on opportunities to close sales or upsell to your customers while they’re on the phone with agents.
Not just one-off

VCC Live Pay flexes to your campaign goals by giving you the option to conduct one-off or recurring payments.
Empower self-service

Allow your customers to easily manage their own transactions by connecting VCC Live Pay with inbound IVR.
Automate outreach

Sync VCC Live Pay with outbound IVR to automatically reach out to specific customers for outstanding payments.

01 The agent confirms the transaction with the customer and opens VCC Live Pay in our platform

02 Guided by the agent, the customer enters and confirms their card details via their telephone keypad

03 The system checks the validity of the card details and the agent confirms the transaction

04 The transaction is sent to the customer's bank and the payment is processed within five minutes

Customer service

Evolving customer service into profit centers through providing a mechanism for both cross- and upselling.
Sales teams

Helping sales teams to sell more by giving them a mechanism to swiftly close customer sales at the right time.
Debt collection

Raising the performance of collections teams by enabling them to make recoveries while on the phone to customers.