Personalize your IVR: Tips for amazing contact center CX


Rewatch this webinar

Your contact center holds a great deal of customer information.

In a sense, you know your customers better than they do themselves – why not use this information to impress them while making their lives much easier?

Using data you already have, you can personalize each individual’s experience from the moment they contact you.

In this session, Dániel Severa and Gavin Stewart will share lots of practical tips and examples of how this can be done.

Join us to explore:
– Why personalization matters
– Tips and real-life examples of impressive personalization methods in the IVR
– What businesses benefit the most from contact center personalization

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Watch this webinar to learn more about:

  • The evolution of personalization
  • Statistics on customer expectations
  • Proactive problem resolution
  • Tips for multilingual IVR
  • Tailored recommendations and offers
  • Personalized IVR journeys in various industries
  • Multichannel IVR
  • Voice biometrics
  • Basic vs. personalized IVR

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Meet the speakers
Dániel Severa
Business Development Manager

Dániel Severa, Business Development Manager at VCC Live, is an experienced contact center expert focusing on helping organizations achieve their customer interaction goals.

Channel Sales Manager for VCC Live cloud contact center provider
Gavin Stewart
Channel Sales Manager

Gavin Stewart is a Channel Sales Manager at VCC Live. He has extensive knowledge and more than 25 years of relevant experience in the contact center industry.