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How to level up outbound KPIs in call centers – Practical tips from experts

WEBINAR

Rewatch this LinkedIn live event

It’s natural to feel a bit lost when it comes to boosting oubtound results – after all, there are tens of KPIs you can track and an infinite number of custom metrics you can set up. In this webinar, we share four KPIs we recommend tracking as well as some cases where tailored ones might be a good idea. Additionally, you’ll explore lots of practical tips highlighted through real-life examples to boost these metrics and achieve great results.

Our speakers are industry experts with decades of experience in the contact center industry; Barnabás Blénesi and Gavin Stewart.

Sign up to get instant access to this session.

Watch this webinar to learn more about:

  • What makes outbound a tough but rewarding game
  • Common use cases for outbound calling
  • Typical outbound KPIs in call centers
  • Getting more out of:
    • Talk time
    • Reachability
    • Handling time
    • Dropped call ratio
  • Using fully custom KPIs
  • Predictions for the future

Fill out the form to watch the webinar!

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Meet the speakers

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Barnabás Blénesi
Solution Consultant

Barnabás is a Solution Consultant at VCC Live with strong technical knowledge and a background in various customer-facing roles.

Channel Sales Manager for VCC Live cloud contact center provider
Gavin Stewart
Channel Sales Manager

Gavin is a Channel Sales Manager at VCC Live. He has extensive knowledge and more than 25 years of relevant experience in the contact center industry.