How call centers can use AI today – Let the bot do the talking


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AI-enhanced automations are getting more and more popular in contact centers. Many operations already utilize voice and chatbots, TTS and STT capabilities and sentiment analysis, just to mention a few. At the same time, consumers become increasingly more open to using AI-powered self-service options to avoid long wait times.

If you want to take your automations to a whole new level, this webinar is for you. Magdalena Horváth and Gavin Stewart share lots of tips and stories about introducing AI in your contact center.

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Watch this webinar to learn more about:

  • The past 100 years of call center automation
  • Regular vs. AI-enhanced automations in contact centers
  • AI for customer service automations
  • In-house processes enhanced by AI
  • How to provide seamless agent experience
  • Improving contact center KPIs with AI
  • The future of contact centers

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Meet the speakers
Magdalena Horváth
Head of Customer Success

Magdalena is a Customer Success Management Team Leader at VCC Live with a strong background in IT and consulting firms.

Channel Sales Manager for VCC Live cloud contact center provider
Gavin Stewart
Channel Sales Manager

Gavin is a Channel Sales Manager at VCC Live. He has extensive knowledge and more than 25 years of relevant experience in the contact center industry.