Contact center 101: Essential tips for finding the right software

Rewatch this webinar

If you’re considering investing in contact center software or wondering if your current system is outdated, this free webinar is just for you.

We’ll cover everything you need to know before making a decision:

– how to find the right fit for your particular business needs,
– what security aspects to consider,
– what automation capabilities are a must

and a lot more.

Already using contact center software? This session may still be valuable to you – we’ll let you in on a few secrets so you can determine whether your current solution is up-to-date or it’s time to switch providers.

Sign up to get instant access to the webinar.

Watch this recording to learn more about:

• Buying contact center software for the first time
  • Personal fit
  • Inbound vs. outbound features
  • Call center security
  • Cloud vs. on-prem
  • Omnichannel capabilities
• Switching solutions
  • Integrations
  • AI and automation options
  • KPIs, custom metrics
  • Remote access