Features to boost outbound activities
Fueling your outbound sales
VCC live for inbound contact centers
Transforming customer service for tbi bank
Key channels VCC Live supports
Email, social and more for SYKES and Huawei
Selected integrations for VCC Live users
Handle calls without leaving Salesforce
Powerful BI for next-level sales
92% of calls within SLA
94% voicemail detection rate
Explore more
Check out our history
Watch these videos to see how VCC Live looks like and how it can help you solve issues in your contact center.
VCC Live’s IVR system helps you handle more calls and better use your agents’ time by giving interactive options to your callers. Check out the video to get familiar with what’s it like to set up, edit and test IVR trees in VCC Live.
Like what you’re seeing? Let’s talk →
Watch this video to see what our predictive dialer is capable of. We’ll show you how to quickly upload your dial list, update settings, and start making calls.
Use our automatic dialer to:
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VCC Live gives you access to sophisticated functions which you can fully set up yourself, without involving the IT team. For example, you can build and run automated voice campaigns with as many interactive options (IVR) as you like.
Use automatic voice calling to:
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Explore how VCC Live’s call center scripting tool (editor) can help you give your agents what they need at exactly the right time. It’ll also help you ensure all data entered during calls is 100% accurate and consistent.
Watch to get a better understanding of:
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Detecting voicemail is one of the best ways to ensure your agents spend time on real calls. You can skip calls that connected to voicemail and put them on a predefined process (e.g. recording a message, or sending an SMS).
Use voicemail detection to:
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Explore some of the sophisticated settings you can customize yourself in VCC Live. This will help you make changes without involving the IT team.
Watch this demo to see how easy it is to:
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With VCC Live, it’s possible to make and receive calls without even leaving your CRM dashboard. See how this integration looks like and how it can make your life A LOT easier.
With this handy Salesforce integration you can:
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Check out this handy integration between VCC Live and HubSpot which opens new opportunities for your team.
You’ll get a quick access to calling contacts directly from the contact list. And once the call gets concluded, detailed call outcomes and a call recording will be available directly in the activity list in HubSpot.
It’s also possible to sync data between HubSpot and VCC Live and vice versa. Watch the video to see it in action.
This is just a selection of videos showing example features of VCC Live.
If you haven’t seen what you’d like to see as a product demo, just send us a note and we will reach out to you.
And in the meantime, be sure to watch the video where we explain our unique approach to clients →
Check out how VCC Live’s contact center software makes the lives
of these particular teams & departments easier on a daily basis.
See how a robust contact center
solution can dramatically
improve the quality of customer
service.
Reach more prospects, get your
campaigns better organized, or
even make calls without any
agents at all.
Use VCC Live to ensure your debt
collection campaigns bring as much
as possible. Increase productivity
and better track progress.
Enjoy best-in-class features, rich channel
availability and coding-free customization options.
