Features to boost outbound activities
Fueling your outbound sales
VCC live for inbound contact centers
Transforming customer service for tbi bank
Key channels VCC Live supports
Email, social and more for SYKES and Huawei
Selected integrations for VCC Live users
Handle calls without leaving Salesforce
Powerful BI for next-level sales
92% of calls within SLA
94% voicemail detection rate
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Check out our history
Consumer lending
VCC Live supports consumer lending’s important role in the global economy through our cloud contact center software – which businesses manage the full scope of their customer activities.
Our contact center software is purpose-built for teams to deliver, no matter the campaign.
Easily build automation-led journeys for your customers to meet their lending needs.
Acquire new customers by using outbound tools to reach more people than ever before.
Securely manage customer repayments and set up routine communications for your debtors.
Keep your agents productive by only handling active customer calls with features such as predictive dialer and voicemail detection.
Connect with your customers across different platforms by using just one interface through our omnichannel functionality.
Orchestrate your customer communications with outbound IVR or by using fully automated SMS and email workflows.
Enable swift, over-the-phone collections using our highly secure, PCI DSS certified customer payments feature.
Give customers the option to manage their own queries and repayments with an easy-to-design IVR system.
Provide agents with visibility of key customer information while on calls through Salesforce integration and others.
We leverage our platform’s debt collection capabilities to give your full visibility of customer repayments.
Use fully customizable KPI dashboards and a real-time transaction screen to maintain a strong awareness of all customer repayments.
You can choose between our software’s extensive, predefined KPIs or easily customize your very own to align with your unique goals.
Compile extensive and detailed reports any time by selecting data criteria that you need to showcase to others.
With our PCI DSS certified payment solution, VCC Live Pay, agents can swiftly and securely conduct card payments during a call.
Customers input card details via their phone’s keypad and within seconds the transaction is completed –
all without agents having any visibility of any card details.
Ferratum is a microloan specialist with over 2 million customers. Implementing VCC Live’s platform helped them to:
4finance offers it customers lending services across 15 countries. VCC Live provides the group with an all-in-one contact center solution to:
Few industries experience data security scrutiny quite like the financial services sector.
With data centers around the world, ISO certifications and full GDPR processes,
VCC Live safeguards your business from any potential non-compliance issues.
Customers aren’t always easy to reach; particularly in the consumer lending sector. Keep your agents busy on the phone by using predictive dialer to ensure there’s always another customer call waiting for them once they’ve concluded their current conversation.
Voicemail detection swiftly identifies the telling signals and automatically progresses your agent to the next call. What’s more, when a voicemail is detected, you can quickly set up pre-recorded voice messages or even automated SMS follow ups.
Outbound IVR enables you to continuously contact customers over the phone with personalized messages, all without any agent involvement. You can also easily design keypad menu options to encourage customers to speak to live agents or make repayments.
VCC Live’s cloud contact center software can be integrated with your trusted business tools. Just one example of this is our Salesforce integration, where you can use the full capabilities of our software and manage customer accounts without leaving your CRM.
Let’s discuss your contact center software
needs and a solution that works for you.
