Talk to your customers through
the channels they prefer.
Our solution helps you
achieving customer experience
excellence via phone, email,
chat, and SMS.
Predictive Dialer Software
Maximize your agents’ productivity
Our predictive dialer makes use of algorithms and machine-learning to
maximize agents’ productivity and sales
Agents spend an average of 30 seconds dialing a phone
number manually. Save them this time so they can focus
on what they do best: talking to customers.
Upload a list of phone numbers to our software, and our predictive
dialing system will automatically call them while screening busy
signals, voicemail, no-answers and disconnected numbers.
Step 01
Upload contact list
Step 02
Set up configurations
Step 03
Start calling
Predictive dialer software allows your teams to talk to more
prospects and customers with less hassle
Increase active talk-time
Increase your team’s talk-time to up to 49 min/hour and handle
twice as many calls
Fewer abandoned calls
Minimize time wasted on unsuccessful calls by keeping your
abandoned call rate under 3%
Automated calling
Automate your outbound calling campaigns and increase your
team’s efficiency to reach the maximum number of customers
No wait-time between calls
Optimize your agents’ time by keeping wait-time between calls as
low as a few seconds
Statistics
Use statistical data to help predict how many numbers need to be
dialed, to keep your agents on as many active calls as possible
All kinds of operations can benefit from VCC Live’s predictive dialer,
especially larger teams with broad outbound campaigns
Customer Service
Sales Teams
Speak more, sell more.
Use our advanced dialers to
increase talk-time and decrease
agents’ idle time. More
productivity to achieve your
sales targets.
Collections
Collect more debts due not
costs. Benefit from efficient and
secure one-time and recurring
charge debt collection over the
phone.
Call Center
Engage with your customers
through Phone, Email, SMS and
Chat using one single, fully
customizable call center
software.
Customer Service
Talk to your customers through
the channels they prefer.
Our solution helps you
achieving customer experience
excellence via phone, email,
chat, and SMS.
Sales Teams
Speak more, sell more.
Use our advanced dialers to
increase talk-time and decrease
agents’ idle time. More
productivity to achieve your
sales targets.
Collections
Collect more debts due not
costs. Benefit from efficient and
secure one-time and recurring
charge debt collection over the
phone.
Call Center
Engage with your customers
through Phone, Email, SMS and
Chat using one single, fully
customizable call center
software.
You Concentrate On Speaking To More Prospects. We Help You Maximize
Your Team’s Efficiency To Sell More
Talk more, convert more
Talk to more prospects, convert more deals and achieve
revenue targets
Customize intelligently
Fine-tune our predictive dialer software by setting unique
parameters for maximum efficiency and personalized
customer experience
Keep your agents busy
Use VCC Live Predictive Dialer’s statistical data to help
predict how many numbers need to be dialed and maximize
your agents’ call time.
Database management
Customize your projects’ database and easily access detailed
CDR Logs and Call Statistics
Real-time payment over the phone will speed up your
debt collection and telesales operations
With VCC Live Pay your agents can instantly initiate credit or debit
card payments during a call. The card details are inputted using the
phone’s touchpad buttons, and operators have no access to it
at any time during the process.
- Increase payments over the phone
- 100% secure (PCI DSS certified)
- Service upselling, extension, reactivation
- Incoming sales, help-desk sales, service sales
Complementary
Telco Services
We not only provide the best technology
but also Telco consultancy. You won’t
waste a minute on it!
Number
Portability
SIP
Connectivity
Local
Rates
International
DID numbers
CRM Integration
CRM Integration
Import customer data from
your CRM direct to our
software and bring more
context to your
communications
Read our Success Stories
Check our customers’ results after they started partnering with us
UPC
Intelligent harmonisation of in-house and outsourced call centres
Using VCC Live, UPC managed to increase their sales efficiency by 23%. Check out this case study to learn more!
DHL
Moving from on-premise software to the Cloud with VCC Live
DHL provides almost an infinite number of logistics needs, including international courier, parcel, and express mail services.
4Life Direct
Multi-channel sales – focusing on effectiveness
We helped 4Life Direct maintain effective telesales processes and handle their increased number of outbound and inbound calls.
Why VCC Live?
100% Cloud Technology
All you need is
an internet connection,
computers, and
headsets
10 years in the market
We have the
experience you
need to support
your operations
Transparent Pricing
There are no hidden
fees, pay as you go
with monthly or
annual contracts
Highly Scalable
We provide you with
a new agent set in
a few seconds
Data Security
GDPR compliant,
ISO and PCI DSS
certifications
We Support You
Dedicated Key
Account Manager
and 24/7 support
team
Trusted by companies from many industries all over the world
Ready to make more calls and close more deals?
Our team will contact you within the next 2 hours.
Maximize Call Time with the Best Predictive Dialer Around!
VCC Live’s Predictive Dialer helps your call center agents reach their goals
and maximize their productivity. Our software has a proven track record of
success, one that can be attested to by our many satisfied clients. As one of
them noted, “VCC Live’s Predictive dialer increased our Outbound department
efficiency by 30%.”
Using our program, you’ll be able to truly maximize the efficiency of your
agents, who will be able to spend up to 49 minutes per hour talking to
customers, instead of wasting 30 seconds or so dialing by hand. In other
words, your agents will now have to wait just a few seconds in order to get
from one call to another.
Virtual predictive dialer with low abandoned call rate
Our call center software also makes the most of your agents’ time by
keeping your abandoned call rate under 3%, enabling them to reach out to
as many potential customers as possible. All of this together means that you
will be able to make twice as many calls as you were able to make
previously. This, in turn, will help you maximize your number of customers,
convert more deals, and achieve your revenue targets as well.
Easy to use dialing system
Our predictive dialer software is intuitive, easy to use, and extremely user-
friendly. All it takes is three easy steps. First, upload your contact lists. Then,
set up your desired configurations. Finally, start calling. It is that simple. But
if you do happen to run into trouble, our dedicated key account managers
and 24/7 support team are here to help at any time you may need them.
If you would like to get a firsthand feel of how our system works, we offer a
free trial of all our software, including our predictive dialer. If you’d like to
request a free demo, or have any other questions that you’d like us to
answer, be sure to contact our team: we’ll get back to you within a few hours!
