Features to boost outbound activities
Fueling your outbound sales
VCC live for inbound contact centers
Transforming customer service for tbi bank
Key channels VCC Live supports
Email, social and more for SYKES and Huawei
Selected integrations for VCC Live users
Handle calls without leaving Salesforce
Powerful BI for next-level sales
92% of calls within SLA
94% voicemail detection rate
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Check out our history
Use this automatic dialer to supercharge your outbound campaigns. Your agents will handle more calls at the same amount of time.
VCC Live’s automatic dialer initiates another call while the previous one is still in progress.
Agents only start a call when the customer answers the phone. Achieve a talk time of 45 mins/hour vs. an average of 31.8.
Our dialer’s connection speed helps you to achieve an abandoned call rate under 3% vs. an average of up to 20%.
You can import a new contact list for your campaign or sync with your existing database using our CRM integration tool.
Choose from our predefined templates or simply modify an call parameter settings to best suit your campaign’s needs.
By focusing more on quality over quantity, your business will diminish its encounters with unnecessary calls.
Connect the dialer with our other features – such as voicemail detection and automated SMS – to ensure every call counts.
Let’s show you how you can easily launch and manage your very own predictive dialer campaigns.
Our software gives you complete control over your predictive dialer settings. You can select from our ready-to-use templates based on your campaign’s needs and then easily modify any of the specific parameters yourself to continuously improve performance.
Our selection of templates include:
Dive deeper into the predictive dialer’s settings and tweak any of the parameters to best fit your campaign. Just some of the modifications you can make include:
“After starting to use VCC Live’s predictive dialer, we measured our results and couldn’t believe how much our agents’ productivity had increased. We’re now reaching 30% more customers which has been a real game-changer for us.” Head of IT CEE, Telemarketing International
“VCC Live’s predictive dialer is super easy to set up and we can change the settings without involving IT. Our supervisors can modify during the campaign, allowing them to fine tune the dialer as the team processes the database.” Call Center Manager, Protocall
“I would highly recommend VCC’s predictive dialing system. It is simple and effective and helped us to increase active talk time significantly. It’s definitely contributed to a boost in employee satisfaction, too.” Telecommunications Director, Studio Moderna
Automate large-scale outreach without agents and reach more customers.
Diminish encounters with voicemails to maximize talk time and productivity.
Conduct secure, over-the-phone transactions to speed up customer payments.
Gain real-time insight and easily build your dashboard with custom KPIs.
Handle high call volumes and orchestrate an personalized journey for callers.
Assign callers to the right agents to optimize queues and keep customers happy.
Contact us for a chat and demo of predictive dialer
as part of our cloud contact center solution.
