Studio Moderna is a leading multichannel and multibrand retailer in Central and Eastern Europe, with a vertically integrated-network reaching more than 360 million consumers in 21 countries. The company mainly offers self-developed, high-quality products in several industry sectors, including kitchenware, footwear, health, beauty, diet and more. www.studio-moderna.com
As one of the largest telesales companies in Central and Eastern Europe, the company’s main challenge is to consolidate different market characteristics, as well as diverse legislation, language and infrastructure demands, under one corporate structure. In such a business environment, unified and uninterrupted operations are vital.
As with most industries, the telesales market was severely affected by the COVID-19 pandemic. Studio Moderna, which employs a huge contact center workforce, was no exception. As the pandemic developed, the need to switch to remote work in order to be able to smoothly continue operations became ever more urgent. However, none of the multiple solutions the company relied on supported remote work.
Furthermore, as the company utilized on-premise solutions, business continuity was a substantial challenge for them in times of uncertainty such as those caused by COVID-19.
As with the majority of other companies in the industry, Studio Moderna decided to migrate their operations to the Cloud, thus allowing their agents to work from home. VCC Live helped the company make the most of the opportunities provided by a cloud environment, helping them set up a system in several European countries within only a few days, and giving them the means to instantly switch to remote work as required.