Features to boost outbound activities
Fueling your outbound sales
VCC live for inbound contact centers
Transforming customer service for tbi bank
Key channels VCC Live supports
Email, social and more for SYKES and Huawei
Selected integrations for VCC Live users
Handle calls without leaving Salesforce
Powerful BI for next-level sales
92% of calls within SLA
94% voicemail detection rate
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Include the world’s most popular messaging app as part of your cloud contact center solution.
Messaging applications are a crucial part of modern connectivity.
Enable customers and agents to freely connect via the world’s biggest messaging app.
Agents can initiate and receive Whatsapp messages directly from VCC Live, diminishing time spent switching between platforms.
Assign as many agents as you need to just one number – meaning you can easily handle multiple inquiries at once and keep queue sizes to a minimum.
Save the chat log and convert the conversation into a support ticket that can be referred to at any time – even if the customer contacts you via a different channel in future.
Assign ongoing conversations to any agent or enable them to transfer between each other, meaning that your customers can easily connect to the best possible agent.
Set up bots and automated workflows to handle inbound Whatsapp messages with ease.
All WhatsApp chats are stored in VCC Live’s GDPR-compliant log. Allow admins to enrich agent feedback and better understand customer behavior.
As soon as your clients reach out to your team via WhatsApp,
the assigned agent will receive the message right on their screen
Log into your Meta account through VCC Live.
Select your WhatsApp Business account (or create a new one).
Choose a phone number (or add a new one).
Validate your phone number.
Connect the number with VCC Live.
We’re here to answer all your queries before you get started
