Features to boost outbound activities
Fueling your outbound sales
VCC live for inbound contact centers
Transforming customer service for tbi bank
Key channels VCC Live supports
Email, social and more for SYKES and Huawei
Selected integrations for VCC Live users
Handle calls without leaving Salesforce
Powerful BI for next-level sales
92% of calls within SLA
94% voicemail detection rate
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Include the world’s most popular messaging app as part of your cloud contact center solution.
Messaging applications are a crucial part of modern connectivity.
Enable customers and agents to freely connect via the world’s biggest messaging app.
WhatsApp sits among our other communication channels and can be instantly switched to by agents without the need for any other application.
Assign as many agents as you need to just one number – meaning you can easily handle multiple inquiries at once and keep queue sizes to a minimum.
Save the chat log and convert the conversation into a support ticket that can be referred to at any time – even if the customer contacts you via a different channel in future.
Assign ongoing conversations to any agent or enable them to transfer between each other, meaning that your customers can easily connect to the best possible agent.
Emojis have become an vital part of communication and are a language in their own right! Enable your agents to increase message engagement through their use.
All WhatsApp chats are stored in VCC Live’s GDPR-compliant log. Allow admins to enrich agent feedback and better understand customer behavior.
As soon as your clients reach out to your team via WhatsApp,
the assigned agent will receive the message right on their screen
Enter your phone number in the WhatsApp tab of VCC Live’s platform and click “Connect to WhatsApp”.
Click “WhatsApp Web/Desktop” in the Settings and use your phone to scan the QR code on your desktop’s screen.
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