Features to boost outbound activities
Fueling your outbound sales
VCC live for inbound contact centers
Transforming customer service for tbi bank
Key channels VCC Live supports
Email, social and more for SYKES and Huawei
Selected integrations for VCC Live users
Handle calls without leaving Salesforce
Powerful BI for next-level sales
92% of calls within SLA
94% voicemail detection rate
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Check out our history
Communicate with your customers via the world’s most popular social network while keeping your interactions on one platform.
Connect your company’s Facebook Messenger with VCC Live to better serve your customers
and enable communications through the channels they prefer.
Customers contact you via Messenger, and your agents answer them in our contact center software. It’s that simple!
Monitor received messages, how many were solved, and how quickly your agents responded – all within a real-time dashboard.
Save time by routing messages to VCC Live, and keep your communications on one single platform.
Set how many chats can be handled and also enable transfers to ensure the conversation is resolved by the most suitable agent.
With almost
1.5 billion
daily users, Facebook Messenger is the platform
your customers spend most of their time on.
When your customers reach your business through the messenger platform, your agents will
receive the interaction straight on their screens.
You can integrate Facebook Messenger into VCC Live with two clicks.
Crystal-clear phone services with automated dialer functions and advanced inbound features
Complete email platform to prioritize, automatize, and easily communicate with your customers
Live chat that integrates with any platform and enables real time talks with your customers
Our team of consultants is ready to answer all your queries.
