Key channels VCC Live supports
Email, social and more for SYKES and Huawei
Features to boost outbound activities
Fueling your outbound sales
VCC live for inbound contact centers
Transforming customer service for tbi bank
Selected integrations for VCC Live users
Handle calls without leaving Salesforce
Powerful BI for next-level sales
92% of calls within SLA
94% voicemail detection rate
2,000+ hours of active monthly talk time
92% of calls handled within SLA
Over 50% increase in efficiency
20% of workforce saved with automation
Higher efficiency and 30% more calls handled
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Check out our history
AI is rapidly transforming contact center operations—but adopting it responsibly is just as important as adopting it at all. From quality management to virtual agents, organizations face growing pressure to balance efficiency gains with data protection, regulatory compliance, and human oversight.
How can you leverage AI to improve performance without losing control, transparency, or customer trust?
In this whitepaper, we break down the technical architecture and operational workflows behind VCC Live’s AI-supported solutions, with a clear focus on how we ensure secure, compliant, and ethical AI deployment in contact center environments.
AI-Supported Quality Management: System Description
VCC AI Virtual Agents: Voice, Chat, Email
Responsible Use of AI Technologies
