Queue Start and End time
The vccsys_queue_start_epoch and vccsys_queue_end_epoch variables capture when the call entered and left the latest queue.
In a process, you can reference it as on the screenshot below
Features to boost outbound activities
Fueling your outbound sales
VCC live for inbound contact centers
Transforming customer service for tbi bank
Key channels VCC Live supports
Email, social and more for SYKES and Huawei
Selected integrations for VCC Live users
Handle calls without leaving Salesforce
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