assignCustomer

These functions enable the users to assign chat conversations to records.

Description

vcc.assignCustomer(recordid,contactid)

Assigns the chat conversation to a record’s contact that was searched earlier

Parameters

recordid
(integer) The record ID to which the chat will be assigned to.

contactid
(integerg) The contact ID to which the chat will be assigned to.

Return values

none

Example

function saveCustomerAndAssignChat(ctx){
    var clientid = vcc.getVariable('clientid');
    var records = vcc.searchCustomer("clientid", clientid);
    if (records && records.rows.length > 0){
        vcc.updateCustomer(records.rows[0].id, {"clientid": clientid})
        vcc.assignCustomer(records.rows[0].id,0);
        return;
    }
    var newCustomerId = vcc.createCustomer([{
        "form": {
            "clientid": clientid
        };
    }])
    if (newCustomerId !=0){
    	vcc.assignCustomer(newCustomerId,0);
    }
}