Gain visibility and control with
our contact center dashboard
An integral component of our cloud contact center solution,
the highly customizable, real-time dashboard allows you
to track a huge range of best practice and custom KPIs.
Gain a highly agile and customizable contact center dashboard
Monitor activities in real time
Attain a holistic view of your contact center performance or dive deeper into specific activities of teams or individual agents.
Ensure high levels of output
Continuously keep informed of any potential issues as they happen so you can swiftly react to keep performance at the highest possible level.
Customize to meet unique goals
Organize your dashboard any way you like using a simple, drag-and-drop system and add completely custom KPIs in just a few clicks.
Optimize your queues
Ensure effective queue monitoring by tracking your most important metrics.
Delight your customers
Achieve first-rate satisfaction by keeping call KPIs in optimal range.
Engage your agents
Display your chosen metrics and KPIs on a wallboard to keep agents informed.
Instantly create reports across any range of data
Dig deeper than ever before into all elements of your contact center activities by accessing CDR logs or call statistics and recordings across any time range.
What’s more, you can swiftly create structured and detailed performance reports by exporting any category of data.
Easily add new KPIs to your contact center dashboard
Our platform gives enables you to structure your contact center dashboard however you like. Here, you can add new KPIs by selecting from a list of pre-defined, best-practice parameters. You can also color code any KPIs to provide more meaning and significance.
Here, you can quickly generate an entirely custom KPI for your contact center dashboard. Simply label the KPI and give it a formula based on what you want to measure – e.g. “successful calls / reached calls”. This powerful feature enables you to make your contact center dashboard entirely unique.
After creating new KPIs, they will instantly appear in your contact center dashboard and you can position them anywhere you like using a simple, drag-and-drop method.
“We now have a powerful tool to monitor our processes and
better allocate resources. Only a short time after the smooth and
supportive implementation, our productivity greatly increased.”
IMS Lead, DHL
Our platform is designed to fit the way you work
From building your contact center dashboard to managing agent schedules,
VCC Live is the cloud contact center software you can easily modify your way.
How our platform helped clients to level up their contact centers
UNICEF
Working with UNICEF to transform call management and speed up donations
Read how VCC Live partnered with UNICEF Hungary to introduce their first contact center solution enabling the agency to efficiently handle high call volumes and over-the-phone donations.
DHL
Moving a logistics leader’s contact center operations to the cloud
Read on to find out how DHL made their contact center A LOT more efficient and productive.
TBI Bank
Helping TBI Bank handle high call volume and gain customer data insights
Using our cloud-based contact center solution, TBI Bank is now able to handle 95% of their incoming calls which led to a 50% increase in efficiency.