Features to boost outbound activities
Fueling your outbound sales
VCC live for inbound contact centers
Transforming customer service for tbi bank
Key channels VCC Live supports
Email, social and more for SYKES and Huawei
Selected integrations for VCC Live users
Handle calls without leaving Salesforce
Powerful BI for next-level sales
92% of calls within SLA
94% voicemail detection rate
Explore more
Check out our history
An integral component of our cloud contact center solution, the highly customizable, real-time dashboard allows you to track a huge range of best practice and custom KPIs.
Attain a holistic view of your contact center performance or dive deeper into specific activities of teams or individual agents.
Continuously keep informed of any potential issues as they happen so you can swiftly react to keep performance at the highest possible level.
Organize your dashboard any way you like using a simple, drag-and-drop system and add completely custom KPIs in just a few clicks.
Ensure effective queue monitoring by tracking your most important metrics.
Achieve first-rate satisfaction by keeping call KPIs in optimal range.
Display your chosen metrics and KPIs on a wallboard to keep agents informed.
Dig deeper than ever before into all elements of your contact center activities by accessing CDR logs or call statistics and recordings across any time range.
What’s more, you can swiftly create structured and detailed performance reports by exporting any category of data.
Our platform gives enables you to structure your contact center dashboard however you like. Here, you can add new KPIs by selecting from a list of pre-defined, best-practice parameters. You can also color code any KPIs to provide more meaning and significance.
Here, you can quickly generate an entirely custom KPI for your contact center dashboard. Simply label the KPI and give it a formula based on what you want to measure – e.g. “successful calls / reached calls”. This powerful feature enables you to make your contact center dashboard entirely unique.
After creating new KPIs, they will instantly appear in your contact center dashboard and you can position them anywhere you like using a simple, drag-and-drop method.
“We now have a powerful tool to monitor our processes and
better allocate resources. Only a short time after the smooth and
supportive implementation, our productivity greatly increased.”
IMS Lead, DHL
From building your contact center dashboard to managing agent schedules,
VCC Live is the cloud contact center software you can easily modify your way.
