VCC Live expands its operations with a new site in South Africa

Here at VCC Live, we take great pride in our customer-first attitude and highly customizable platform.

As we have previously mentioned, when a client requests a new feature or capability that aligns with our vision, we’ll build it and make it available for everyone. We ensure that these new additions don’t alter the solution for those who prefer the platform as is: they can simply be enabled or disabled, empowering users to tailor VCC Live to their specific needs. 

This spring, inspired by a long-standing client’s request, we embarked on a special journey: to support their business expansion, we set up a new site in South Africa.

Meet our muse

FinTech giant Eleving Group consists of 10 brands operating in 16 countries with a whopping 660.000+ historic customer portfolio. The group includes Eleving Consumer Finance, a company using VCC Live in various locations. For the past 6 years, our solution has supported the firm in telesales and debt collection projects through features such as predictive and power dialer, outbound IVR and multiple communication channels.

When Eleving Group decided to expand to African countries (such as Namibia, Botswana and Zambia), we reviewed how to support them best. In theory, the group’s contact centers could have used VCC Live with the already existing infrastructure in these new locations – but to ensure the highest quality levels for them, we took a bolder approach.

Welcome to Johannesburg

Setting up our new site in Johannesburg – which only took two weeks – brought several benefits. These include:

• Stable service in new locations: This site ensures excellent contact center service quality for countries in Africa.
• Higher quality service for other customers: Various other clients joined Eleving Group in Johannesburg, as this new location served many of them better than the site they originally were allocated to.
• Expansion opportunities: This site enables clients to establish operations and seamlessly serve customers in Africa using the contact center software they already know and trust.
• Improved resiliency: In the event of a natural disaster, a technical failure affecting international connectivity routes or any other unexpected circumstances, services can be transferred to another site, minimizing downtime.

A solution that truly fits the way you work

With data centers across the globe, we currently serve 400+ satisfied clients in 45+ countries. Interested in contact center software that is customizable to your business needs?

Contact us and let’s discuss how we can help.