TBI Bank Case Study: Maximizing the Efficiency of Incoming Calls with VCC Live

Dóra Rapcsák
November 22, 2019
November 22, 2019
2 min read
#VCC News

 “Since we implemented VCC Live, it has had a great impact on our business and we can safely say that our efficiency increased by at least 50%. – Darya V. Kotseva, Head of Department Customer Care and Telemarketing

As a major bank operating in Bulgaria and Romani, TBI Bank needs to effectively handle a great number of incoming calls on a daily basis while continuously monitoring their performance in order to how to maximize their customer experience.

TBI Bank needed a reliable contact center software solution that could live up to their expectations. They chose to leverage VCC Live’s call activities and real-time monitoring features.

The Case Study

Our latest case study describes how, since leveraging VCC Live, TBI Bank managed to overcome their challenges and take their customer service to a whole new level.

Check out the case study and see:

  • How VCC Live offered a solution for TBI Bank to handle a great number of incoming calls while successfully minimize unanswered calls
  • How VCC Live’s real-time reporting and monitoring features allows TBI to real-time monitor all of their KPIs.
  • How an easy-to-use cloud-based contact center solution simplified TBI’s daily operations, allowing them to improve their customer satisfaction level.

Switching to VCC Live’s solution has exceeded TBI’s expectations, allowing them to better handle their customer queries while always seeing the whole picture by closely monitoring their performance.

Read our case study and learn more about the benefits of VCC Live®’s advanced inbound and outbound features!

Dóra Rapcsák
Dóra Rapcsák is Content Strategist and Copywriter at VCC Live®. As a Content Marketer and CX enthusiast, her aim is to discover and tell you about tomorrow’s ideas on Digital Marketing and Customer Experience.
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