The latest trends and hot topics about Customer Experience, Technology, and Business
webrtc-revolutionizing-call-center-industry
Dora Rapcsak
Dora Rapcsak
in Technology
4 min read

Reading Time: 4 minutesThere’s no doubt that ever-more sophisticated new technologies are shaping the world around us, turning seemingly impossible ideas into reality. While a few years ago many groundbreaking concepts – such as video chat, Wi-Fi routers, and 4G technology – seemed impossible, today they are part of our everyday lives.

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debt-colletion-using-real-time-payment
Dora Rapcsak
Dora Rapcsak
4 min read

Reading Time: 4 minutesWhen it comes to debt collection, agents always agree on one thing: they receive a lot more promises than actual payments. The most common thing customers say to agents during any debt collection-related conversation is that they will pay their debts in the upcoming days. If only these promises were kept…

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technology-enhances-customer-service
Dora Rapcsak
Dora Rapcsak
4 min read

Reading Time: 4 minutesNew technologies not only contribute to our daily lives and make everyday activities easier, they’re completely changing the way we live and work. Like it or not, it’s now a fact: technology has become an integral part of our daily routines.

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your-ideal-contact-center-solution
Dora Rapcsak
Dora Rapcsak
3 min read

Reading Time: 3 minutesEvery business is unique and has different needs in order to work seamlessly. With a variety of expert contact center on-premises and cloud-based solutions available on the market, it is often difficult to choose the right one for your organization. Here is a short test we hope will help you make your decision in selecting the contact center solution that best meets your needs.

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google-duplex-ai-technologies-affect-call-centers
Dora Rapcsak
Dora Rapcsak
in Technology
4 min read

Reading Time: 4 minutesThere’s been a lot of buzz around newly emerging, ever-more sophisticated AI technologies that will transform our business and everyday lives. There’s no doubt that technology is continuing to evolve at lighting speed, and it’s difficult to forecast how far it will advance in the coming years.

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chatbots-learned-to-speak
in Technology
1

Reading Time: 1 minuteIn our technology-driven world, chatbots have been a super hot topic for quite some time now. But did you know that the term “robot” goes back to 1921? Altough it may feel like chatbots have only recently appeared, they actually have a longer history than you may think. Check out our infographics, and see how far AI-powered chatbots have come!

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voip-finding-right-system
in Technology
6 min read

Reading Time: 6 minutesOral communication via the telephone is at the heart of the telecommunications industry. Without the ability to transmit voices, telephone devices would have little or no use in business. But many people (at least, those outside the IT industry and contact centre management worlds) don’t really think about the complicated background and serious development needed to ensure telephone communication is seamless.

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