The latest trends and hot topics about Customer Experience, Technology, and Business
leverage-outbound-ivr-in-the-call-center
Elemér Erdősi
Elemér Erdősi
in Business
4 min read

Have you ever asked your customers what the first thing is that comes to their minds when they think of IVR systems? Well, the bad news is that it’s probably the vision of never-ending calls, with an automated system playing annoying music in the background until they get transferred to a live agent.

Read more

Subscribe to our newsletter

Receive fresh news about CX, Technology, and Business once a week in your inbox.

By clicking the Sign up button, I acknowledge that I agree to VCC Live®’s online Privacy Policy.
create-forum-promote-products
Péter Krisán
Péter Krisán
in Customer Experience
6 min read

In today’s world, e-commerce is more important than ever, and there are dozens of online channels you can use to promote your products. While it’s true that the more channels you use, the wider the audience you can reach, in fact, focusing your promotions on your true target audience is just as crucial as reaching a broad audience.

Read more
key-features-sales-software
Attila Szűcs
Attila Szűcs
in Business
5 min read

Customer expectations have changed, and sales departments have had to change with them. Gone are the days when companies can focus their sales strategy solely on cold calls. And although calls are still an important part of any sales cycle, in our tech-dominated world your company also needs to rely on comprehensive sales software in order to reap success.

Read more

Subscribe to our newsletter

Sign up today and get the latest updates and CX insights straight into your inbox!

By clicking the Submit button, I acknowledge that I agree to VCC Live®’s online Privacy Policy.