Customer expectations have changed, and sales departments have had to change with them. Gone are the days when companies can focus their sales strategy solely on cold calls. And although calls are still an important part of any sales cycle, in our tech-dominated world your company also needs to rely on comprehensive sales software in order to reap success.
When it comes to sales, reaching the maximum amount of potential customers is vital for the success of any business. However, many call centers still rely on manual dialers, with call center agents having to dial numbers themselves.
These days most call centers use VoIP technology to connect their calls via the Internet. In order to leverage VoIP, however, businesses need to establish connections with their providers in order to create endpoints that can communicate with each other. And to establish these connections, SIP technology is needed.
Moving to the cloud is nothing new in the business world. In fact, findings from CITO Research and Commvault, for example, reveal that business leaders are “rapidly embracing the cloud, with the majority of respondents saying that they are already cloud-only or plan to move to the cloud completely.”
It is often said that designing an FAQ (Frequently Asked Questions) site is very difficult, but in reality, perhaps it’s not as tricky as you think. Because after all, an FAQ section only needs to accomplish what its name suggests: answering questions that are frequently asked.
In today’s ever-evolving workplace, if you aren’t prepared to react and adapt to change, it could have a dramatic long-term impact on your business. The call center industry, in particular, is undergoing significant changes at the moment, with the general trend seeing a huge shift from bricks-and-mortar to virtual premises.
An engaging call center wallboard can work wonders for your business, engaging your agents and improving productivity, but only if it’s used properly. Even today, though, many call centers feel they are taking a shot in the dark when they decide on what information should be displayed on their wallboard.