It is often said that designing an FAQ (Frequently Asked Questions) site is very difficult, but in reality, perhaps it’s not as tricky as you think. Because after all, an FAQ section only needs to accomplish what its name suggests: answering questions that are frequently asked.
In today’s ever-evolving workplace, if you aren’t prepared to react and adapt to change, it could have a dramatic long-term impact on your business. The call center industry, in particular, is undergoing significant changes at the moment, with the general trend seeing a huge shift from bricks-and-mortar to virtual premises.
An engaging call center wallboard can work wonders for your business, engaging your agents and improving productivity, but only if it’s used properly. Even today, though, many call centers feel they are taking a shot in the dark when they decide on what information should be displayed on their wallboard.
As the world continues to change around us, it also brings considerable increases in customers’ expectations. In order to adapt to these major developments, businesses need to keep up with customer service innovations and leverage the advantages of new technologies.
We’re always excited to hear about the latest technology advancements in the call center and customer service industry. And luckily, there are plenty of them at the moment. The industry’s leading companies are always competing with their rivals to rule the market. And in order to rule the market, they need to continuously innovate their technologies and processes.
The internet has revolutionized how businesses communicate with their customers like nothing before. There’s no doubt that the last 15 years have seen an astonishing explosion regarding internet access. Indeed, the evolution of the Internet has completely changed our world, giving businesses the opportunity to now use multiple platforms to connect with their customers anytime, anywhere.
Customer service departments have a bad reputation all over the world. The thought of contacting a company’s support team makes most customers roll their eyes in irritation. But, with competition between businesses increasingly fierce, many of them already realized that one way they can stand out from the crowd is by providing exceptional customer service.