The latest trends and hot topics about Customer Experience, Technology, and Business
microsoft-launches-ai-features-for-dynamics-365
Dóra Rapcsák
Dóra Rapcsák
in Technology
4 min read

We’re always excited to hear about the latest technology advancements in the call center and customer service industry. And luckily, there are plenty of them at the moment. The industry’s leading companies are always competing with their rivals to rule the market. And in order to rule the market, they need to continuously innovate their technologies and processes.

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bandwidth-voip-technology-require
Tamás Jalsovszky
Tamás Jalsovszky
in Technology
5 min read

The internet has revolutionized how businesses communicate with their customers like nothing before. There’s no doubt that the last 15 years have seen an astonishing explosion regarding internet access. Indeed, the evolution of the Internet has completely changed our world, giving businesses the opportunity to now use multiple platforms to connect with their customers anytime, anywhere.

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call-center-needs-integrated-crm-system
Roland Háry
Roland Háry
in Customer Experience
5 min read

Customer service departments have a bad reputation all over the world. The thought of contacting a company’s support team makes most customers roll their eyes in irritation. But, with competition between businesses increasingly fierce, many of them already realized that one way they can stand out from the crowd is by providing exceptional customer service.

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call-center-fraud-how-to-prevent-social-engineering
Dóra Rapcsák
Dóra Rapcsák
in Technology
4 min read

The concept of call center fraud – such as social engineering that typically targets call centers—is nothing new. What has changed is the ever-more sophisticated techniques that are used to fool people in order to gain valuable information from them.

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webrtc-revolutionizing-call-center-industry
Dóra Rapcsák
Dóra Rapcsák
in Technology
4 min read

There’s no doubt that ever-more sophisticated new technologies are shaping the world around us, turning seemingly impossible ideas into reality. While a few years ago many groundbreaking concepts – such as video chat, Wi-Fi routers, and 4G technology – seemed impossible, today they are part of our everyday lives.

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