The latest trends and hot topics about Customer Experience, Technology, and Business
3-tips-creating-faq-section
Péter Krisán
Péter Krisán
in Technology
3 min read

It is often said that designing an FAQ (Frequently Asked Questions) site is very difficult, but in reality, perhaps it’s not as tricky as you think. Because after all, an FAQ section only needs to accomplish what its name suggests: answering questions that are frequently asked.

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master-call-center-wallboard
Dóra Rapcsák
Dóra Rapcsák
in Technology
3 min read

An engaging call center wallboard can work wonders for your business, engaging your agents and improving productivity, but only if it’s used properly. Even today, though, many call centers feel they are taking a shot in the dark when they decide on what information should be displayed on their wallboard.

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microsoft-launches-ai-features-for-dynamics-365
Dóra Rapcsák
Dóra Rapcsák
in Technology
4 min read

We’re always excited to hear about the latest technology advancements in the call center and customer service industry. And luckily, there are plenty of them at the moment. The industry’s leading companies are always competing with their rivals to rule the market. And in order to rule the market, they need to continuously innovate their technologies and processes.

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bandwidth-voip-technology-require
Tamás Jalsovszky
Tamás Jalsovszky
in Technology
5 min read

The internet has revolutionized how businesses communicate with their customers like nothing before. There’s no doubt that the last 15 years have seen an astonishing explosion regarding internet access. Indeed, the evolution of the Internet has completely changed our world, giving businesses the opportunity to now use multiple platforms to connect with their customers anytime, anywhere.

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call-center-needs-integrated-crm-system
Roland Háry
Roland Háry
in Customer Experience
5 min read

Customer service departments have a bad reputation all over the world. The thought of contacting a company’s support team makes most customers roll their eyes in irritation. But, with competition between businesses increasingly fierce, many of them already realized that one way they can stand out from the crowd is by providing exceptional customer service.

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