Zsófia Csőköly

Training agents in a contact center may take a lot of time and effort but preparing (...) Training agents in a contact center may take a lot of time and effort but preparing your agents properly for daily interaction with clients and prospects is critical. After all, a contact center is (...)

No matter how great your product or service is, if your call center is anything but (...)

Having a positive and motivated workforce is especially important when handling real-time customer interactions, as it (...)