Zsófia Csőköly

Zsófia is one of the writers who share their knowledge and experiences on the VCC Live's blog.

All posts by Zsófia Csőköly

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8 Best Practices for Contact Center Agent Training

Training agents in a contact center may take a lot of time and effort but preparing (...) Training agents in a contact center may take a lot of time and effort but preparing your agents properly for daily interaction with clients and prospects is critical. After all, a contact center is (...)

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August 07, 2020

Coaching Methods for Excellent Customer Support

Having a positive and motivated workforce is especially important when handling real-time customer interactions, as it (...)

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