Zsófia Csőköly, Author at VCC Live

8 Best Practices for Contact Center Agent Training

Training agents in a contact center may take a lot of time and effort but preparing your agents properly for daily interaction with clients and prospects is critical. After all, a contact center is usually…

August 07, 2020

Coaching Methods for Excellent Customer Support

Having a positive and motivated workforce is especially important when handling real-time customer interactions, as it can bring a lot of unexpected and demanding scenarios, where your agents need to be present, creative, and motivated enough to get back to the job the next day. This is where coaching comes in. (...)

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