Valéria Polák

In her role as a Business Development Manager, Valéria regularly interacts with potential clients and existing customers about their contact center needs. She has worked as Head of Customer Service in several call centers and has experience in sales and project management as well.

All posts by Valéria Polák

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August 23, 2023

The benefits of real-time monitoring in call centers

There are times when data alone cannot help you understand what really is going on during (...) There are times when data alone cannot help you understand what really is going on during calls. It is for these reasons that you should consider utilizing real-time monitoring, a powerful tool which allows (...)