Dorottya Márton

Call recording can be a useful tool for any contact center operation. However, you need to (...) Call recording can be a useful tool for any contact center operation. However, you need to make sure that the way you record is in compliance with local and international regulations.

Most consumers are used to hearing or interacting with IVR messages and are not surprised when (...)

Call center agent positions can often be demanding, due to unusual working hours, long shifts, monotonous (...)

VCC Live's marketing team asked the company's female staff to share their experiences in the professional (...)

Meet Ábel Hodász, the latest junior software developer at VCC Live and a proud graduate of (...)

VCC Live’s marketing team asked the company’s female staff to share their experiences in the professional (...)

VCC Live’s marketing team asked the company’s female staff to share their experiences in the professional (...)

As the next stage in its expansion path, Cloud Contact Center software provider VCC Live is (...)

As the world is increasingly demanding a remote workforce, it is time to ask yourself both (...)

Conversational commerce is a concept that should be considered by most business owners. While it was (...)