Dániel Severa

According to a recent study conducted by V12, contact centers that adopt omnichannel strategies achieve 91% (...) According to a recent study conducted by V12, contact centers that adopt omnichannel strategies achieve 91% greater customer retention rates compared to businesses that don’t. However, not every company has an omnichannel strategy in (...)

Businesses inevitably have to think about cloud-based technologies. A possible solution to this problem is maintaining (...)

With the help of analytics and AI-powered predictive customer service tools, companies can understand their clients (...)

What better way to ensure your customers are satisfied, than by asking them directly? In this (...)

Moving to the cloud is nothing new in the business world. In fact, findings from CITO (...)

To outsource or not to outsource: that is the question Managing Directors often ask when deciding (...)