Dániel Severa

Outsourcing contact center activities may be a great idea for some businesses, while others may gain (...) Outsourcing contact center activities may be a great idea for some businesses, while others may gain more from in-house alternatives. Check out this post to determine which option suits your company more.

According to a recent study conducted by V12, contact centers that adopt omnichannel strategies achieve 91% (...)

Businesses inevitably have to think about cloud-based technologies. A possible solution to this problem is maintaining (...)

With the help of analytics and AI-powered predictive customer service tools, companies can understand their clients (...)

What better way to ensure your customers are satisfied, than by asking them directly? In this (...)

Moving to the cloud is nothing new in the business world. In fact, findings from CITO (...)