Dániel Severa

Dániel Severa, Business Development Manager at VCC Live, is an experienced contact center expert focusing on helping organizations achieve their customer interaction goals.

All posts by Dániel Severa

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11 critical debt collection KPIs

Debt collection campaigns can differ based on the industry or sector – but there are a (...) Debt collection campaigns can differ based on the industry or sector – but there are a few essential KPIs that are useful in any collections project. Check them out in this blog post!

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Contact center outsourcing: Pros & cons to consider

Outsourcing contact center activities may be a great idea for some businesses, while others may gain (...)

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Omnichannel Contact Center: The Ultimate Guide

According to a recent study conducted by V12, contact centers that adopt omnichannel strategies achieve 91% (...)

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November 20, 2020

What is a Hybrid Contact Center and What You Need to Know (...)

Businesses inevitably have to think about cloud-based technologies. A possible solution to this problem is maintaining (...)

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Is Predictive Customer Service the Future?

With the help of analytics and AI-powered predictive customer service tools, companies can understand their clients (...)

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Customer Satisfaction Measurement Methods That Are Key to Your Business

What better way to ensure your customers are satisfied, than by asking them directly? In this (...)

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January 24, 2019

What Is CCaaS and Why Your Business Needs to Adopt It?

Moving to the cloud is nothing new in the business world. In fact, findings from CITO (...)

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