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Attila Kendefi

Attila Kendefi is a contact center expert with more than 20 years experience working in the industry.

All posts by Attila Kendefi

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January 15, 2021

Customer Experience

Top Contact Center Efficiency Metrics

Here are the top five contact center efficiency metrics that should help you start managing your (...) Here are the top five contact center efficiency metrics that should help you start managing your operations efficiently!

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December 28, 2020

Business

Top 10 Call Center Metrics to Track Your Performance Success

Top 10 call center metrics to measure for call center success. Read our blog article to (...)

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