András Czúth

András Czúth has quite a lot of experience in the contact center industry building several customer service departments. At VCC Live® he is responsible for managing and overseeing the daily operations of the customer service team.

All posts by András Czúth

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June 18, 2021

VCC News

What is Customer Satisfaction (CSAT) and How to Measure it in the Call Center

Customer Satisfaction, or CSAT, is a number or score that is used to measure how satisfied (...) Customer Satisfaction, or CSAT, is a number or score that is used to measure how satisfied your clients are with your product or service. You can create CSAT scores in multiple ways, collecting them (...)