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András Czúth

András Czúth has quite a lot of experience in the contact center industry building several customer service departments. At VCC Live® he is responsible for managing and overseeing the daily operations of the customer service team.

All posts by András Czúth:

June 18, 2021

What is Customer Satisfaction (CSAT) and How to Measure it in the Call Center

Customer Satisfaction, or CSAT, is a number or score that is used to measure how satisfied your clients are with your product or service. You can create CSAT scores in multiple ways, collecting them from…
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January 10, 2019

A Day in the Life of VCC Live’s Support Team

So you’re thinking of joining VCC Live®’s support team but you’re not quite sure if it’s the right move for you? To help you out, this article aims to give you an idea of what it’s like to work as part of the support team at an innovative tech company providing cloud-based contact center solutions… (...)
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