Alexandra Kozma

Training agents in a contact center may take a lot of time and effort but preparing (...) Training agents in a contact center may take a lot of time and effort but preparing your agents properly for daily interaction with clients and prospects is critical. After all, a contact center is (...)

Does your contact center ever struggle with too many unfiltered incoming calls at the same time? (...)

When thinking about good customer service, call routing is one of the first tools that comes (...)

Imagine that you’ve just bought a pricey product that is not working as expected. After a (...)