Key channels VCC Live supports
Email, social and more for SYKES and Huawei
Features to boost outbound activities
Fueling your outbound sales
VCC live for inbound contact centers
Transforming customer service for tbi bank
Selected integrations for VCC Live users
Handle calls without leaving Salesforce
Powerful BI for next-level sales
92% of calls within SLA
94% voicemail detection rate
2,000+ hours of active monthly talk time
92% of calls handled within SLA
Over 50% increase in efficiency
20% of workforce saved with automation
Higher efficiency and 30% more calls handled
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Check out our history
Complete this quick assessment to get your collections maturity score.
Answer the questions, and leave your contact details on the next page to receive personalized recommendations based on your results.
Our team of experts will also send you a bundle of resources that will help you improve your overall collection effectiveness.
Thank you for completing the quiz.
If you’d like to receive your score along with some personalized recommendations, feel free to leave your contact details below. I’ll personally review your answers and share my thoughts on where your collections operation is doing well and where there may be room for improvement.
I started my career in debt collection in 2001, and since 2011 I’ve been helping companies modernize their contact center operations on the technology side. Over the years, I’ve taken part in several large-scale rollouts across multiple countries and learned that even small changes can have a big impact.
I’m looking forward to reviewing your results and hopefully sharing a few useful ideas.
