Debt Collection Pyramid – Building Collections Processes that Actually Work

Download this free eBook

As you probably already know, debt collection campaigns can go south at many stages of the process. Reaching the right contact alone can be challenging, let alone ensuring that a promise is made and kept regarding their payments.

What can you do if your overall Collection Effectiveness isn’t where you want it to be?

In this eBook, we’ll review key KPIs in each stage of a collections project using the debt collection pyramid. Hopefully, it’ll provide you with a comprehensive overview of improvement ideas for your campaigns.

Find out how to…

• Improve dialing-related KPIs and understand why you might experience lower connection rates
• Realize better connection rates with smart automation
• Achieve better Promise To Pay percentages and Promise Kept rates
• Use over-the-phone payment options to your advantage
• Further optimize your collections process