Voicemail detection for
maximizing your agents’
active talk time

Ensure your agents only handle live calls by
diminishing their encounters with voicemails.

Avoid the 60% of calls that go to voicemail

Our voicemail detection feature swiftly identifies and skips over voicemails
– allowing your agents to always maintain their focus on active calls.

30%

“We achieved great results with voicemail detection, reducing encountered voicemails by 30%.
This meant more time for agents to handle “real” calls and overall higher efficiency for the whole team.
With VCC Live, we’re now able to detect two-thirds of calls answered by a voicemail system.”

Debt Collection Manager, 4Finance

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