The system can automatically transfer calls answered by voicemail to a designated project – e.g. to be called back at another time.
Voicemail detection for
maximizing your agents’
active talk time
Ensure your agents only handle live calls by
diminishing their encounters with voicemails.
Avoid the 60% of calls that go to voicemail
Our voicemail detection feature swiftly identifies and skips over voicemails
– allowing your agents to always maintain their focus on active calls.
Increase talk time
Reducing voicemail encounters keeps agents productive with meaningful calls.
Improve customer experience
Leave a well-crafted recorded message rather than just a missed call.
Elevate agent experience
Less wasted time with voicemails means greater satisfactions for agents.
Automate callbacks
Our software can automatically reschedule voicemail calls for a later time.
Boost conversion rates
The higher number of live calls means a higher a number of conversions.
Enhance cost savings
Wasted seconds per agent quickly adds up! Make sure their time counts.
How voicemail detection works
In an outbound call, VCC Live’s system swiftly analyzes up to 20 different elements to distinguish whether the call has been answered by a voicemail. These assessment factors include recognizing length of silence, beeps, background noise, and typical voicemail greetings.
On identifying the voicemail, the system will automatically progress the agent to the next call and the voicemail will be dealt with by a pre-defined process.
To fine-tune your AMD results, it’s best to temporarily put the system into “Test mode” which makes it learn the specific characteristics of your audience.
Decide how you want to handle voicemails
Assign to a project
Transfer to a process
The system can automatically enter calls answered by voicemail to a desired process – e.g. play a recorded message.
30%
“We achieved great results with voicemail detection, reducing encountered voicemails by 30%.
This meant more time for agents to handle “real” calls and overall higher efficiency for the whole team.
With VCC Live, we’re now able to detect two-thirds of calls answered by a voicemail system.”
Debt Collection Manager, 4Finance
How voicemail detection and other
features have helped our clients
4Finance
Boosting Contact Center Efficiency With a Single, All-In-One Cloud-Based Solution
VCC Live helped 4finance overcome its challenges by enabling them to rely on a cloud-based solution that offers them a wide range of advanced functions, allowing them to improve their efficiency and performance.
Provident
Evolving a multi-activity contact center through intelligent features
Learn how leading loan company, Provident, completely modernized their contact center setup with VCC Live and benefited from a host of improvements as a result.
Protocall
Overcoming the challenges faced by an outsourced contact center
Read how outsourced contact center, Protocall, was able to optimize their resource management and reach new levels of successful calls with VCC Live’s built-in features.
Feel you’ll benefit from
voicemail detection?
Let’s discuss how voicemail detection and our cloud contact
center platform can help you achieve your goals.