Ensure your agents only handle live calls by
diminishing their encounters with voicemails.
Our voicemail detection feature swiftly identifies and skips over voicemails
– allowing your agents to always maintain their focus on active calls.
Reducing voicemail encounters keeps agents productive with meaningful calls.
Leave a well-crafted recorded message rather than just a missed call.
Less wasted time with voicemails means greater satisfactions for agents.
Our software can automatically reschedule voicemail calls for a later time.
The higher number of live calls means a higher a number of conversions.
Wasted seconds per agent quickly adds up! Make sure their time counts.
In an outbound call, VCC Live’s system swiftly analyzes up to 20 different elements to distinguish whether the call has been answered by a voicemail. These assessment factors include recognizing length of silence, beeps, background noise, and typical voicemail greetings.
On identifying the voicemail, the system will automatically progress the agent to the next call and the voicemail will be dealt with by a pre-defined process.
Assign to a project
The system can automatically transfer calls answered by voicemail to a designated project – e.g. to be called back at another time.
Transfer to a process
The system can automatically enter calls answered by voicemail to a desired process – e.g. play a recorded message.
“We achieved great results with voicemail detection, reducing encountered voicemails by 30%.
This meant more time for agents to handle “real” calls and overall higher efficiency for the whole team.
With VCC Live, we’re now able to detect two-thirds of calls answered by a voicemail system.”
Debt Collection Manager, 4Finance
Boosting Contact Center Efficiency With a Single, All-In-One Cloud-Based Solution
Evolving a multi-activity contact center through intelligent features
Overcoming the challenges faced by an outsourced contact center
Let’s discuss how voicemail detection and our cloud contact
center platform can help you achieve your goals.