Features to boost outbound activities
Fueling your outbound sales
VCC live for inbound contact centers
Transforming customer service for tbi bank
Key channels VCC Live supports
Email, social and more for SYKES and Huawei
Selected integrations for VCC Live users
Handle calls without leaving Salesforce
Powerful BI for next-level sales
92% of calls within SLA
94% voicemail detection rate
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Check out our history
Use VCC Live’s automatic dialer enhanced with a self-learning Answering Machine Detection (AMD). Skip voicemail encounters and automate handling with prerecorded messages and SMS.
Our voicemail detection feature swiftly identifies and skips over voicemails
– allowing your agents to maintain focus on active calls.
Reducing voicemail encounters will keep your agents productive with meaningful calls and minimize wasted time.
Enhance CX with an prerecorded message or personalized SMS message – instead of just another missed call.
Make your agents happier in their role by giving them more focus on connecting with customers and finding solutions.
Ensure you don’t miss out on any potential customers by automatically rescheduling calls previously answered by voicemails.
Grow your awareness of how many voicemails your agents are encountering and use analytics to improve campaigns.
Wasted minutes per agent can quickly add up. Make their time on the phone count and leave voicemail handling to automation.
Let’s show you how you can set up voicemail detection in just a few steps.
VCC Live’s voicemail detection automatically identifies and handles voicemails, while simultaneously progressing your agent to the next call.
It uses audio analysis to detect up to 20 different typical sounds or patterns of voicemails to maximize its accuracy. This includes length of silence, beeps, background noise, and standard voicemail greetings.
On identifying the voicemail, it is handled by your chosen predefined, automated process. This can be a prerecorded message, personalized SMS, or even both – depending on which settings you select.
Our voicemail detection feature uses machine learning to continuously improve its accuracy in identifying voicemails.
When used in test mode, it trains on unique voicemail indicators of the particular countries or telecom providers that your outbound calls are going to.
The more the system is used, the more it continues to learn and adapt, resulting in increased accuracy over time.
Set up the system to automatically transfer voicemail calls to any chosen project – e.g. callbacks.
Choose to automatically enroll voicemail-bound calls into a process – e.g. prerecorded message.
“We achieved great results with voicemail detection, reducing encountered voicemails by 30%.
This meant more time for agents to handle “real” calls and overall higher efficiency for the whole team.
With VCC Live, we’re now able to detect two-thirds of calls answered by a voicemail system.”
Debt Collection Manager, 4Finance
Read how these contact centers boosted outbound performance
by using voicemail detection and other features
Achieve an uninterrupted stream of successfully connected calls and boost talk time.
Handle high call volumes and orchestrate an personalized journey for callers.
Automate large-scale outreach without agent involvement and reach more customers.
Assign callers to the right agents to optimize queues and keep customers happy.
Conduct secure, over-the-phone transactions to speed up customer payments.
Gain total, real-time insight into activities and fill your dashboard with custom KPIs.
Let’s discuss how voicemail detection and our cloud contact
center platform can help you achieve your goals.
