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SaaS Account Manager

Budapest, Hungary (Hybrid)

Full-time

VCC Live is a fast-growing tech company providing cloud-based contact center solutions and telecommunication services. With a constantly growing client base, we’re proud to serve hundreds of companies from a wide range of industries. When you work for us, you’ll have the opportunity to shape the future of customer communication. By providing businesses with the solutions they need, you’ll help them optimise customer service, build stronger relationships, and increase customer satisfaction.

We are looking for a dynamic, entrepreneurial SaaS Account Manager with a strong track record of high performance. You will be responsible for growing your current book of business, preventing account issues with a proactive approach, and establishing relationships at the C suite level. You are expected to manage a portfolio of accounts and cultivate consistent growth acting as a strategic advisor to your clients.

WHAT WILL YOU DO

  • Grow sales and market share through existing key customers, highlighting VCC Live’s value in enhancing customer engagement.
  • Identify and act on upsell and cross-sell opportunities within existing accounts to drive revenue growth.
  • Build relationships within accounts to uncover new opportunities.
  • Develop and execute long-term strategic account plans, ensuring sustained growth and aligning customers with VCC Live’s evolving solutions and business strategies.
  • Meet with decision makers (C-Suite, Contact Center Managers, IT Leaders) to address business needs and strengthen partnerships.
  • Lead business reviews with key stakeholders to ensure KPIs are met and uncover improvement areas.
  • Present proposals and performance data to demonstrate value and success metrics.
  • Partner with Customer Success to monitor account health and drive customer satisfaction.

WHO YOU ARE

  • Proven experience as an Account Manager or in a similar customer-facing role within a B2B SaaS company (at least 5 years experience).
  • Strong knowledge and experience in the Contact Center industry is highly preferred.
  • Fluency in both spoken and written English is required, with additional foreign language skills considered a plus.
  • Proficient in HubSpot or similar CRM software, along with other productivity tools.
  • Strategic thinking and experience in developing and executing long-term account growth plans.
  • Excellent communication, problem-solving and negotiation skills.

Key Performance Indicators you will be measured on

  • Customer Retention Rate
  • Net Revenue Retention
  • Upsell/Cross-sell Success Rate
  • Client’s Business Outcome Metrics
  • Customer Satisfaction & Net Promoter Score
  • Account Growth
  • Client Health Score

WHAT WE OFFER

  • We are a financially stable, growing company with a strong international presence and market position in Europe, America, and East Asia.
  • A healthy work-life balance with remote work possibility.
  • We commit to investing in your personal growth in the long run (attractive salary package, benefits, and career opportunities).
  • Mentorship and training opportunities from the start. We create your career path together to help you reach your maximum potential.
  • A multicultural work environment in the Budapest One office that was awarded “The Most Loveable Workplaces” prize.
  • A company with regular team buildings, sports events, charity programs, birthday celebrations.

JOB APPLICATION

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