Here at VCC Live, we know how to finish the year right! We’re delighted and proud to announce that VCC Live’s solution has been officially recognized by prestigious software review platform SoftwareWorld as one of the top 10 call center software in 2018!
Choosing the right call center software solution is of the utmost importance for any call center that wants to thrive and offer their customers exceptional customer service. As such, SoftwareWorld decided to compile a list of the top call center software solutions businesses should definitely consider utilizing. And VCC Live® is on the list!
VCC Live® among the top call center software solutions in the world
VCC Live® was included in SoftwareWorld’s list of top 10 call center software solutions this year due to its all-in-one, cloud-based technology solution that provides businesses with all necessary inbound and outbound features on a single platform. In particular, SoftwareWorld drew attention to the fact that VCC Live®’s multichannel solution allows businesses to interact with their customers via phone, email, SMS, chat and social media in parallel.
The experts from SoftwareWorld also highlighted some of VCC Live®’s more advanced features, including:
- Call center script editor
- Powerful predictive dialer
- Real-time statistics and monitoring
- Call logging and call recording
- Call blending
- Quality Management
VCC Live® is also more than just a simple software development company: after setup and a training period, our support team and dedicated account managers continue to offer ongoing support as required. Furthermore, our agile development methods ensure that our clients enjoy the benefits of a customized and state-of-the-art call center software solution. Last but not least, VCC Live®’s expert team provides call center consulting services using the expert industry knowledge they have acquired through the years.
It is all of these great features together that have allowed us to be included in SoftwareWorld’s list of top call center software solutions.
About the list
SoftwareWorld is a software review platform that showcases top software solutions suitable for various industries, providing a comprehensive review service by comparing coverage from leading sites such as Capterra and GetApp. The platform creates lists of the top software solutions by category and industry, helping businesses find the right solution for them. From accounting software to CRM to complaint management software –all of this, and more, can be found on SoftwareWorld.