VCC Live® to Participate as a Diamond Partner in the XIV National Customer Service Conference

Dóra Rapcsák
October 10, 2018
October 10, 2018
3 min read
#VCC News

We’re delighted to announce that VCC Live® will be participating as a Diamond Partner in the annual Hungarian National Customer Service Conference, which takes place on 17-19 October. It is an honor to be able to contribute to Hungary’s leading customer service event as the highest-ranked partner, and we are very much looking forward to hearing our fellow customer service experts talk at the conference about their latest experiences and best practices.

This year the conference will take place in Tapolca, near Lake Balaton, attracting industry leaders, customer service professionals, companies and anyone who’s interested in the industry. The event promises to be an unmissable opportunity to gain inspiration, participate in brainstorming sessions and leverage networking.

Furthermore, we’re proud to confirm that Péter Málhai, VCC Live®’s Head of Business Development, will be amongst the impressive lineup of presenters. On day one of the conference Péter will talk about the latest trends in international customer services, and on the following day he will share his thoughts on AI and chatbot usage.

The main focus for this year’s conference is the hotly-debated subject of man vs. machine, with both the latest technological trends and the continuing importance of the human factor being discussed at the event. In addition, there will be exciting customer experience business insight discussions and debates, featuring industrial leaders and experts from throughout Hungary. As gastronomy (an important element of customer care) is the conference’s specific theme, speakers including restaurant owner Hubert Hlatky-Slichter and gastro blogger András Jókuti will share their experiences with attendees.

On the first day of the three-day conference, presenters will discuss the latest customer care methods, highlighting in particular the factors that contribute to the delivery of high-quality customer service and positive customer experience. Attendees will be able to hear about the latest industry trends via case studies, thought-provoking presentations and exciting roundtable discussions.

The second day will focus on the human factor. What are the challenges of human resource management in our digitalized world? What will the role of humans be in a world where most activities can be carried out by robots? The conference’s keynote speakers, including experts from Microsoft, and Comnica, will discuss various topics, including the rise of artificial intelligence, chatbots, and trending digital solutions, and will have all the answers to share with attendees.

During the afternoon, attendees will be invited to take a gastronomic journey through presentations by prestigious gastro bloggers and fine-dining restaurant owners, who will share their thoughts on the challenges of gastro customer care.

The third day will be devoted to case studies and success stories. Management experiences, gamification, cloud-based solutions and text analytics will be discussed by various panels of experts. The conference will be closed by Gabriella Jakupcsek and Iván Fenyő, who will talk about the power of communication.

We hope to see you at the conference! After all, customers are at the heart of every organization…

To register as an attendee, or to see the conference schedule and more details, please click here: 

Dóra Rapcsák
Dóra Rapcsák is Content Strategist and Copywriter at VCC Live®. As a Content Marketer and CX enthusiast, her aim is to discover and tell you about tomorrow’s ideas on Digital Marketing and Customer Experience.
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