Case Study: Maximizing Outbound Calls with a Customizable Predictive Dialer

April 07, 2020

“The predictive dialer settings are easy to understand. We’re definitely reaching our highest numbers of successful calls per hour with VCC Live.” – Arnold Vancsók, Call Center Manager, Protocall

Implementing a predictive dialer is one thing. But it is only fine-tuning the dialer that will make the difference, and allow you to get the most out of your outbound calls. This is exactly how Protocall achieved success with their outbound calls using VCC Live’s highly-customizable predictive dialer.

Check out our recent case study and learn:

1, How Protocall is able to fine-tune their predictive dialer using VCC Live

2, How Protocall managed to reach the highest level of efficiency in outbound campaigns, after starting to use VCC Live’s predictive dialer

3, How the company can save significant agent time by filtering out and immediately terminating calls with voice mail detection

VCC Live has exceeded Protocall’s expectations, allowing them to increase agent efficiency and the number of successful calls while also saving significant agent time.

Read our case study and learn more about the benefits of VCC Live’s customizable predictive dialer!

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