Over the past few months, we’ve been working hard on a new feature that allows VCC Live® to integrate with MS Outlook Calendar. We’re delighted to announce that the new feature has been launched today!
Another year, another successful IT audit! We’re more than delighted to announce that, after our latest comprehensive yearly audit, VCC Live® has once again been awarded the PCI DSS international certificate. VCC Live® has been PCI compliant for a number of years, and this year saw our certificate renewed for the fourth time.
Every day, customers promise debt collectors that they will pay their debts in the next few days. There’s only one problem: these promises are not usually kept. When this happens, debt collectors have no other choice but to repeatedly call back customers and remind them of their outstanding debts. And so the vicious circle of empty promises and no concrete payments begins.
In an age of ever-increasing customer expectation, the race to own customer experience is officially on. And, with a presence in more than 200 countries, DHL, the largest logistics company in the world, definitely needs to keep ahead of the game.
Last week VCC Live® attended the CCW 2019 conference in Berlin, Europe’s largest trade fair and conference for call centers, customer service and customer dialogue. The latest call center technologies and the industry’s most creative minds – all in one place!
These days most call centers use VoIP technology to connect their calls via the Internet. In order to leverage VoIP, however, businesses need to establish connections with their providers in order to create endpoints that can communicate with each other. And to establish these connections, SIP technology is needed.
The call center industry is experiencing major changes, driven by changing customer behavior and ever-increasing customer demands. Businesses are moving everything to the cloud from customer data to call center software, paving the way for the virtual call center business model.