We’ve been working tirelessly to bring you the newest addition to the VCC Live solution family for multichannel contact centres – live chat. And now, with your help, we want to make it perfect!
At VCC Live we believe in personal contact. This is why we love meeting our clients and discussing their needs in person. And if that means going to East Africa, then that is what we will do.
In a global world, it is important to provide a universal level of service to all your customers, wherever they are. This is how we help our clients from Kenya to Germany, and from USA to Australia.
Technology today allows people to choose from a vast array of communication channels. We have more possibilities than ever before to express ourselves and communicate to others. So do we still need email?
We are just a couple of days away from the 13th Statewide Contact Center Conference in Sümeg, and we’re all set up and ready to go!
Meet your VCC Live team at the XIII. Statewide Contact Center Conference in Sümeg, Hungary.
At VCC Live we’re committed to bringing you unparalleled services and features in our software package. That’s why we regularly release under-the-hood updates, including speed and reliability improvements that are often not visible to our users. Our latest update introduces the OCSP (Online Certificate Status Protocol) stapling method for checking certificate validity in the VCC Live client, bringing noticeable improvements to performance levels.
In 2016 we introduced VCC Live Pay, a new, effortless way to arrange payments. It allows clients to complete card payments during a phone call. Until today, this service was only possible for one-time payments. Now, however, we bring VCC Live Pay’s latest innovation: the Recurring Payment feature. For the first time, as well as being able to arrange one-off payments, VCC Live Pay can also now handle recurring transactions.