December is a time for everyone to reflect. The time to look back and evaluate the events of the past year, before setting new goals for the upcoming one. So, here is our yearly summary for 2017.
Telesales is a dynamic field of business. But can companies combine dynamism with productivity to create more effective telesales activities? Here is how one of our clients did it.
Manual dialer, power dialer, predictive dialer – does it matter which type of dialing system you use in your call center? Well, if you want to optimize the amount of time you actually speak with customers, then yes, it does.
“Ok, I’ll pay what I owe you online tonight”: an often-spoken but rarely-kept promise in the world of debt collection. But here is a debt collection case study showing how UPC Hungary put a stop to empty words such as these, and increased their number of kept promises.
At VCC Live, we are dedicated to offering innovative products to our clients. Developing state-of-the-art cloud-based contact centre solutions that meet our clients’ needs and expectations is at the heart of everything we do. This is why we continuously work on bringing our clients new releases and features.
Have you ever wondered whether your contact centre is being as efficient as it should be? Here are the results of our analysis of some actual call centre efficiency statistics from our most successful clients.
Automation, as we all know, saves time. But is it really always true, and do mechanised features such as a recorded agent greeting really help contact centres provide a better user experience?
Telesales teams often struggle with handling the large volume of incoming calls that occur immediately after advertising their products or services on TV. Here is how Gigashopping, a company based in Portugal, solved this problem.