“Ok, I’ll pay what I owe you online tonight”: an often-spoken but rarely-kept promise in the world of debt collection. But here is a debt collection case study showing how UPC Hungary put a stop to empty words such as these, and increased their number of kept promises.
At VCC Live, we are dedicated to offering innovative products to our clients. Developing state-of-the-art cloud-based contact centre solutions that meet our clients’ needs and expectations is at the heart of everything we do. This is why we continuously work on bringing our clients new releases and features.
Have you ever wondered whether your contact centre is being as efficient as it should be? Here are the results of our analysis of some actual call centre efficiency statistics from our most successful clients.
Automation, as we all know, saves time. But is it really always true, and do mechanised features such as a recorded agent greeting really help contact centres provide a better user experience?
Telesales teams often struggle with handling the large volume of incoming calls that occur immediately after advertising their products or services on TV. Here is how Gigashopping, a company based in Portugal, solved this problem.
Change is an inseparable part of corporate governance. But every company needs to be able to meet the security-related challenges which changes in quality assurance and information handling raise.
Transformation is important for every business. Some companies develop by following new trends, others see the potential in less-known territories. But how did VCC Live arrive at where we are today?
To maintain the quality of our software, it is crucial to have an outstanding software testing process. Find out below how we test our products as part of our quality management system.