Reading Time: 5 minutesContacting customer support on the phone is, perhaps, still the most frequent way for users to seek assistance. But gone are the days when picking up the phone was the only option to get help with a product.
Reading Time: 4 minutesIt’s no coincidence that online reviews have become essential over the last few years: in our ever-more connected world, it now only takes a minute to check a company’s reviews before you actually purchase their products or services. And you can be sure that any customers checking out your products or services will know this very well.
Reading Time: 4 minutesAsk any call center manager what they need most for their call center to operate successfully, and you can be sure they’ll tell you it is reliable call center software. However, what many call centers fail to realize is that leveraging call center consulting services is equally important for a call center to get ahead.
Reading Time: 3 minutesCall centers keep looking for smarter and smarter ideas that enable them to further improve their customer experience. This year, it seems that call centers may greatly benefit from the latest technology advancements released by Google.
Reading Time: 4 minutesCustomer service is the lifeblood of any business: in fact, the way you support your customers can make or break your business. Over the last years the rise of social media platforms has completely changed the face of customer service, paving the way for social customer service. Indeed, customers today can contact customer service departments via social media platforms as well.
Reading Time: 4 minutesAs today’s connected customers expect tailor-made customer service, businesses started to deploy ever-sophisticated technology solutions in order to keep up with these new demands. Digital technologies indeed continue to be on the rise, leaving companies with no choice but to adapt to the new business world shaped by digitalization.
Reading Time: 4 minutesThe concept of call center fraud – such as social engineering that typically targets call centers—is nothing new. What has changed is the ever-more sophisticated techniques that are used to fool people in order to gain valuable information from them.