The latest trends and hot topics about Customer Experience, Technology, and Business

Subscribe to our newsletter

Receive fresh news about CX, Technology, and Business once a week in your inbox.

By clicking the Sign up button, I acknowledge that I agree to VCC Live®’s online Privacy Policy.
negative-online-reviews-are-not-bad-heres-why
Dóra Rapcsák
Dóra Rapcsák
in Customer Experience
4 min read

Reading Time: 4 minutesIt’s no coincidence that online reviews have become essential over the last few years: in our ever-more connected world, it now only takes a minute to check a company’s reviews before you actually purchase their products or services. And you can be sure that any customers checking out your products or services will know this very well.

Read more
choose-provider-offering-call-center-consulting
Attila Szűcs
Attila Szűcs
in Business
4 min read

Reading Time: 4 minutesAsk any call center manager what they need most for their call center to operate successfully, and you can be sure they’ll tell you it is reliable call center software. However, what many call centers fail to realize is that leveraging call center consulting services is equally important for a call center to get ahead.

Read more
social-customer-service-everything-you-need-know
Dóra Rapcsák
Dóra Rapcsák
in Customer Experience
4 min read

Reading Time: 4 minutesCustomer service is the lifeblood of any business: in fact, the way you support your customers can make or break your business. Over the last years the rise of social media platforms has completely changed the face of customer service, paving the way for social customer service. Indeed, customers today can contact customer service departments via social media platforms as well.

Read more
digital-transformation-reshaping-customer-journey
Gábor Kocsis
Gábor Kocsis
in Customer Experience
4 min read

Reading Time: 4 minutesAs today’s connected customers expect tailor-made customer service, businesses started to deploy ever-sophisticated technology solutions in order to keep up with these new demands. Digital technologies indeed continue to be on the rise, leaving companies with no choice but to adapt to the new business world shaped by digitalization.

Read more
call-center-fraud-how-to-prevent-social-engineering
Dóra Rapcsák
Dóra Rapcsák
in Technology
4 min read

Reading Time: 4 minutesThe concept of call center fraud – such as social engineering that typically targets call centers—is nothing new. What has changed is the ever-more sophisticated techniques that are used to fool people in order to gain valuable information from them.

Read more

Subscribe to our newsletter

Sign up today and get the latest updates and CX insights straight into your inbox!

By clicking the Submit button, I acknowledge that I agree to VCC Live®’s online Privacy Policy.