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reduce-agent-idle-time-call-center
Dóra Rapcsák
Dóra Rapcsák
in Customer Experience
3 min read

Optimizing workforce management to get the most out of your processes is a key factor in any call center. So, throwing money out of the window by having high levels of agent idle time, in an environment where everyone is so keen on enhancing productivity, is clearly a mistake.

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new-debt-collection-rules-in-us-interview
Dóra Rapcsák
Dóra Rapcsák
in Business
4 min read

A new policy recently put forward by the US’s Consumer Financial Protection Bureau proposes allowing debt collectors in the US to only be able to call debtors up to seven times a week. I talked to Richard Blewis, Digital Debt Collections Manager at VCC Live, about this new regulation, as well as global trends currently dominating the debt collection industry.

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