As businesses try to keep up with growing customer demands, the call center industry is becoming ever more important: today’s customers require effective and exceptional customer experience, while being valued by the business they choose. As the industry grows, so do the opportunities to start a career at a call center.
Exciting things are happening at VCC Live: we’re more than delighted to announce that we have been awarded the Great User Experience 2018 Award and the Rising Star 2018 Award delivered by FinancesOnline. We’re proud of the fact that this reputable software platform featured our product in a detailed review on their site highlighting all the great features our software offers.
According to a study conducted by the Disaster Recovery Preparedness Council, 73% of businesses continue to not have a Business Continuity Plan in place, or if they do, they don’t take the time to make sure that the plan actually works. It’s true that designing, implementing and executing a reliable Business Continuity Plan takes significant time. But when the survival of your business is at stake, isn’t it worth the effort?
As today’s digital revolution continues, the evolving technology of chatbots is becoming ever more important, and for good reason: chatbots can deliver exceptional customer experience. It’s no doubt that chatbots are the next big thing in the tech world. According to a research conducted by Oracle, 80% of businesses are already using or plan to use chatbots in their customer service by 2020.
From the very beginning, call centers have had a bad reputation for being stressful, soul-killing places to work at. While the stereotypes about call centers are often exaggerated, one thing is for sure: being a call center agent is challenging, especially if you want to rock your job. You not only have to hit (often seemingly impossible) targets, but also be tech savvy, flexible and patient. Let’s face it: call center life is not easy.
In today’s ever-changing world people can choose from many means of communication, depending on what is most convenient for them at the time. In the world of call centers, while telephone conversations, emails, and instant chat messages all meet the purpose of connecting a customer with a call center operator in order to receive professional support, different situations may require different types of communication.
By allowing your call center agents to be the ones who talk to your customers, you put your business’ reputation in their hands. If you empower them – for example, by giving them powerful call center scripts – they will be able to provide excellent customer experience for your customers, and increase your sales performance by closing more deals.
Customer service is a part of every business: if you want your company to thrive, it either needs to establish an in-house call center or outsource its customer service activities to a service provider.