VCCBlog

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VCC Live unveils Recurring Payment for VCC Live Pay

VCC Live unveils Recurring Payment for VCC Live Pay

In 2016 we introduced VCC Live Pay, a new, effortless way to arrange payments. It allows clients to complete card payments during a phone call. Until today, this service was only possible for one-time payments. Now, however, we bring VCC Live Pay’s latest innovation: the Recurring Payment feature. For the first time, as well as being able to arrange one-off payments, VCC Live Pay can also now handle recurring transactions.

VCC Live 5.0 – A brand new, ergonomic interface

VCC Live 5.0 – A brand new, ergonomic interface

As a first step to a full transformation, our new client interface is now available. The renewal of the operator and administrator interface is a part of our development plan to improve user experience.

Handling incoming calls in a professional way

Handling incoming calls in a professional way

A clear, user-friendly automated structure informing callers is an essential component of customer satisfaction. It is important that clients feel that the call management system is really helpful and allows them to take action or get information even without a customer support representative. How could I make the work of our customer service department even …

A more transparent way to manage audio files

A more transparent way to manage audio files

For call centres, it is an important legal question to find the right way to manage audio files and data produced, in connection with the calls and to decide about their storage warranties. Thanks to our new application, not only storing, but archiving audio files will also be much easier and safer.

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Two new certificates awarded for business data safety standards

Two new certificates awarded for business data safety standards

VCC Live are delighted to announce that we have been awarded two new ISO certificates, one of which only two other Hungarian companies, and only 791 European companies in total, have ever received. The awarding of these certificates is proof of the success of our aim to keep both our business data and our partners’ business data in safe hands.

VCC Live – continuation of a success story

VCC Live – continuation of a success story

This autumn, two important changes have occurred at our company: the name of our company group has been changed to VCC Live, and we have occupied our “A” category office in Budapest. An exciting new image has been added to our brand name in order to express the new direction we follow in business.

Exciting things are about to happen at VCC!

Exciting things are about to happen at VCC!

Our news stories about technological advancements at VCC rarely focus on the team behind them, and the background to the long-term decisions we make about our brand. However, at the moment we are preparing for some exciting changes due to take place in the next few months.

Destination Rio!

Destination Rio!

The Euro 2016 Football Championship saw all of Hungary come together to support the national football team during their adventure. And throughout the 2016 Olympic Games in Rio we are also showing our support (once we have finished work, of course!) for the Hungarian sportsmen and women taking part. To make it easier to follow the Olympic Games we have designed a new Rio 2016 interface for our users.