debt-collection-case-study-upc

Debt collection case study: UPC

“Ok, I’ll pay what I owe you online tonight”: an often-spoken but rarely-kept promise in the world of debt collection. But here is a debt collection case study showing how UPC Hungary put a stop to empty words such as these, and increased their number of kept promises.

quarter-new-releases-features

A quarter of new releases and features

At VCC Live, we are dedicated to offering innovative products to our clients. Developing state-of-the-art cloud-based contact centre solutions that meet our clients’ needs and expectations is at the heart of everything we do. This is why we continuously work on bringing our clients new releases and features.

measuring-call-centre-efficiency

Measuring call centre efficiency

Have you ever wondered whether your contact centre is being as efficient as it should be? Here are the results of our analysis of some actual call centre efficiency statistics from our most successful clients.

Would you like to read more recent news about our developments?

Sign up to our newsletter!

Data privacy: We handle all received data as confidential information and we never share it with any third parties. By checking the box you sign up for our newsletter and agree to be bound by our terms and privacy policy.
telesales-unified-approach-case-study

Telesales with a unified approach: a case study

Telesales teams often struggle with handling the large volume of incoming calls that occur immediately after advertising their products or services on TV. Here is how Gigashopping, a company based in Portugal, solved this problem.

premise-hosted-cloud-based

From on-premise through hosted to cloud-based

Transformation is important for every business. Some companies develop by following new trends, others see the potential in less-known territories. But how did VCC Live arrive at where we are today?

software-quality-management-vcc-live

Software Quality Management at VCC Live

To maintain the quality of our software, it is crucial to have an outstanding software testing process. Find out below how we test our products as part of our quality management system.

Have a question? Touch base by filling in our form.

Data privacy: We handle all received data as confidential information and we never share it with any third parties. By checking the box you sign up for our newsletter and agree to be bound by our terms and privacy policy.