The latest trends and hot topics about Customer Experience, Technology, and Business
cold-sales-call-strategies-sell-effectively
Péter Málhai
Péter Málhai
in Business
4 min read

People tend to say cold calling is dead, but in reality, there’s still a lot of potential in cold sales calls. But only if you do it right. When it comes to cold calls, getting it right means thoroughly planning your conversations in advance.

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turn-customers-into-brand-advocates
Dóra Rapcsák
Dóra Rapcsák
3 min read

Acquiring customers is important but retaining them is what makes a business grow in the long term. Still, 44% of companies rather focus on customer acquisition than customer retention. But did you know that it costs five times as much to acquire a customer than to keep an existing one?

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skills-based-routing-heres-how
Roland Háry
Roland Háry
in Business
3 min read

Ask any call center manager what’s one of the most important KPIs they constantly strive to achieve in the call center, and you can be sure that they’ll tell you: it’s customer satisfaction. Now ask customers what they find the most annoying when they contact a company’s customer service department, and you can be sure that they’ll tell you: it’s unresolved issues.

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