The idea of hiring remote agents has become more and more popular in call centers. This, of course, has brought significant changes to the industry – luckily, in good ways. In fact, relying on remote agents can be highly beneficial for call centers in terms of productivity, operations, and cost-effectiveness.
Customer self-service is a new support channel that everyone is trying to get their hands on. That’s no surprise, as it can not only create happy customers but also help reduce costs and increase revenue.
As the world continues to change around us, it also brings considerable increases in customers’ expectations. In order to adapt to these major developments, businesses need to keep up with customer service innovations and leverage the advantages of new technologies.
You may not think so but working as a call center professional has a great potential: if you perform well in your job there’s no doubt you will thrive – and so will your career.
What a conference! We have just returned from the XIV National Customer Service Conference which took place in Tapolca this year. We gained great memories and invaluable experiences from our fellow experts in the customer service industry.
Working as a call center agent is very challenging – and there’s no doubt that you’ll need to possess a number of skills in order to achieve success in your job.
There’s no doubt that most customers find telesales calls annoying. So, why do businesses still rely on telesales to contact their audiences? Because, despite its bad reputation, telesales is a great way to engage with your customers, promote your products and services, and increase your sales on a global scale.