The latest trends and hot topics about Customer Experience, Technology, and Business
benefits-hiring-remote-agents
Dóra Rapcsák
Dóra Rapcsák
in Call Center Life
4 min read

The idea of hiring remote agents has become more and more popular in call centers. This, of course, has brought significant changes to the industry – luckily, in good ways. In fact, relying on remote agents can be highly beneficial for call centers in terms of productivity, operations, and cost-effectiveness.

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6-telesales-tips-increase-efficiency
Dan Deschidar
Dan Deschidar
in Business
5 min read

There’s no doubt that most customers find telesales calls annoying. So, why do businesses still rely on telesales to contact their audiences? Because, despite its bad reputation, telesales is a great way to engage with your customers, promote your products and services, and increase your sales on a global scale.

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