Automatic Call Distribution

Streamline Inbound
Communications with ACD

Route calls to the most appropriate agents based on algorithms
powered by caller’s data, agent skills, IVR options, and predefined
business rules.

https://vcc.live/wp-content/uploads/2020/08/acd-leverage-illust-min.png
https://vcc.live/wp-content/uploads/2020/08/acd-question-illust-min.png
https://vcc.live/wp-content/uploads/2020/08/acd-list-illust-min.png