Leverage our email platform to
prioritize, automatize, and easily
communicate with your customers
Automatic Call Distribution
Streamline Inbound
Communications with ACD
Route calls to the most appropriate agents based on algorithms
powered by caller’s data, agent skills, IVR options, and predefined
business rules.
Prioritize Intelligently With Automatic Call Distribution
Skill-based routing
Assign incoming calls to the most suitable agent in the team,
easily create rules for appropriate call assignments.
VIP queues
Your top clients are the advocates of your business. Use our ACD
functions to create a special line of service for them.
Call monitoring
Enable supervisors to silently listen to agent-customers
conversations and provide live feedback to agents.
Unlimited IVR levels and functions
Create advanced IVR trees with our simple drag-and-drop interface.
Leverage The Benefits Of ACD Software In Your Call Center
- Increase agent productivity
- Speed up call response time
- Reduce call transferring time
- Optimize waiting queues
- Streamline business processes
- Reduce operational costs
ACD and CRM Integrations
ACD and CRM Integrations
Provide up to date customer information
and bring more context to help your
agents provide better assistance
Activate Other Communication Channels And Keep
Track Of All Customer Interactions In One Place
Ready To Maximize The Efficiency Of Your Inbound Calls?
Our team of consultants is ready to answer all your questions
What is Automatic Call Distribution
(ACD call center)?
(ACD call center)?
An automatic call distribution system, or ACD call center, is designed
to route incoming calls to the agent best suited to address a
customer’s particular needs, as quickly and as efficiently as possible.
In other words, an ACD call center will enable your customers to
speak with your agent, and, more importantly, with the right agent,
more quickly and easily.
Using an automatic call distribution system will help you avoid losing
time to misdirected or redirected calls, and will also aid you in
avoiding mistakes in directing customers’ to the appropriate agent.
This, in turn, will help make the process of getting in touch with your
agents into the best experience that it can be for the customer, rather
than frustrating them with lengthy wait times, misdirected calls, and
overall unpleasant interaction.
Why Choose VCC Live’s Automatic
Call Distribution?
Call Distribution?
When you choose VCC Live’s call center software, you are choosing to
partner with an innovative, cutting-edge industry leader. Our ACD
service is the perfect way to streamline and optimize your customer support
experience. In particular, helpdesk and customer support teams will greatly benefit from our software, as it will enable them to
easily manage customer requests and handle tickets with efficiency.
Automatic call distribution allows for skill-based routing. This means
that you will be able to quickly and easily assign incoming calls to
the most suitable agent in the team. In addition, our ACD service
enables you to easily create rules for appropriate call assignments.
Likewise, our algorithms customize your flows so you can automate
call distribution rules.
Who Can Benefit From Our
Automatic Call Distribution System?
Automatic Call Distribution System?
If your company is looking to make the most of your customer service
experience, then VCC Live’s services are the right choice for you. Our
products are used by over 400 clients in over 50 countries worldwide.
These companies are involved in a truly wide range of industries,
including finance, e-commerce, telesales, debt collection,
telecommunications, help centers, retail, logistics, banking, and
much more.
Where Can You Find
More Information?
More Information?
If you’d like to learn more either our automatic call dialer, or any of our
other services, contact us directly, or book a demo if you’d to get a
firsthand feel for our products. In either case, our team will get back to
you within 2 hours.
About Us
VCC Live is an innovative cloud contact center provider, offering a
wide range of outbound and inbound features. We have over 15 years
of experience on the market, meaning that we are well-prepared to
support you in whatever you may need. Our software supports
omnichannel communications on multiple channels, including phone,
email, SMS, chat, social media, and Video ID, enabling you to connect
with your customers where they are.
VCC Live is easy to integrate with a number of business tools, such as
SAP, Salesforce, Facebook Messenger, Zapier, and others. Its CRM
integrations and real-time monitoring tools allow you to see, track, and
analyze the whole customer journey while also getting detailed
information about your team’s performance. We are a PCI DSS
approved cloud provider, have connections with more than 70 VoIP
carriers worldwide, and have offices in Hungary, Germany, and the
United States.
VCC Live is also more than just a software company: with years of
experience, our expert team also provides call center consulting
services, allowing you to draw on our deep knowledge of the industry.
With our cloud contact software, you will be able to communicate
more efficiently, more effectively, and more securely.
ABOUT US
