Features to boost outbound activities
Fueling your outbound sales
VCC live for inbound contact centers
Transforming customer service for tbi bank
Key channels VCC Live supports
Email, social and more for SYKES and Huawei
Selected integrations for VCC Live users
Handle calls without leaving Salesforce
Powerful BI for next-level sales
92% of calls within SLA
94% voicemail detection rate
Explore more
Check out our history
Why VCC LIVE?
In a market where meeting expectations is only getting more complex, having the tools to satisfy every element of the customer journey is a must…
But why overburden your teams with countless platforms and apps?
For over 15 years, we’ve been making things easier for both agents and customers with a feature-filled platform that can be entirely managed by you.
We developed one of the most customizable and user-friendly contact
center platforms around to give you the ability to adapt tools, campaigns,
agent schedules and more with ease.
We know that keeping disruption to a minimum is critical in our industry. With dedicated onboarding and customer success teams, we typically implement our solution in less than one month.
“We now have a powerful tool to monitor our processes and better allocate resources. Only a short time after the smooth and supportive implementation, our productivity greatly increased.” ISM Lead, DHL
Pretty much all agents want some form of remote work – a huge 96% of them!
Attract and retain the best contact center talent with a platform that
supports complete remote workforce management.
Through offering a rolling monthly contract with no setup fees, we’re so confident you’ll love our software that we don’t follow other providers by insisting on long-term agreements.
Let us know about your contact center needs
and we’ll be delighted to help you.
