Reimagine the Customer Experience in Your Contact Center


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The past few years have brought significant changes to organizations and, due in particular to the ongoing Covid-19 pandemic, demand for digital cloud solutions has never been higher. Customer expectations have increased during the pandemic, resulting in the need for businesses to reimagine the customer experience in their contact centers. Against this backdrop of upheaval, the telephone continues to retain its position as the most preferred channel amongst customers. The solution to the challenges of this ever-changing business environment lies in automation.

We invited Cristian Nedelcu, Service Cloud Specialist at Salesforce, and Ákos Tájnel, Partnership Manager at VCC Live, to talk about current industry trends and how contact center automation can help your business keep up with expectations and create 360 degree customer journeys.

Watch this webinar to learn more about:

  • how the contact center industry changed during the pandemic
  • the challenges of creating unified, cross-channel customer interactions
  • how to leverage automated telephony solutions, including IVR, skill-based routing, call scheduling, and payments over the phone
  • what a 360-degree customer view looks like and how you can get the most out of it
  • how the integration between VCC Live and Salesforce can help you create all-round customer journeys.

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Meet the speakers
Cristian Nedelcu
Service Cloud Specialist Salesforce

Cristian Nedelcu is a Service Cloud Specialist for the CEE region at Salesforce. Every day he helps companies leverage the best that Service Cloud can deliver, bridging the gap between them and their customers. Cristian has an extensive IT background that spans over 7 years across top global companies.
Ákos Tájnel
Partnership Manager VCC Live

Ákos Tájnel is Partnership Manager at VCC Live, a leading European CCaaS provider. VCC Live works with clients such as Vodafone, DHL, and Decathlon, and has been repeatedly recognized for its best-in-class call center solutions. Ákos has extensive experience in SaaS partnerships and has worked on numerous mid- and enterprise-sized digital transformation projects.