Empower customer relationships with our Salesforce integration

Boost productivity and drive sales by adding contact center options to your Salesforce account. Make and receive calls without leaving your CRM.

Unlock contact center capabilities inside Salesforce

Get access to completely new ways of quickly interacting with your entire database.
Here’s how this integration will make your life easier.

Use one platform for all interactions

Your team can make and receive calls without even leaving your Salesforce account.
Maximize your agents’ productivity

Dial manually with one click or use a predictive dialer to maximize the time spent on customer calls (up to 40 minutes per hour of talk time).
Ensure your customers reach the correct agent

Set up automatic call distribution inside Salesforce to ensure calls are routed to the most appropriate agent based on algorithms powered by customer data.
Transfer calls with a single click

Transfer calls easily with one click to other agents and extensions if needed.
Get access to call history

Check call history and customer details on screen pop-ups for personalized interactions. Salesforce data gets updated automatically.
Automated messages that really work

Set up an IVR system to route calls to the right department and improve service availability for your customers.

Add VCC Live to your connected apps in Salesforce

Configure the integration in VCC Live

Let’s get you started with combining your Salesforce CRM with our
cloud contact center software for better customer relationships.