August 2024
Self-service phone number management for SIP Trunks
In VCC Live’s new, browser-based Admin interface it is now possible to add and remove phone numbers for SIP trunks without the assistance of VCC Live. This can help you speed up the process of phone number management. Reach out to us to try it.
Enhanced timezone settings for reporting
In case your operation covers multiple timezones, it might be difficult to always filter for the right data, therefore we added an additional option for timezone handling with reports. Supervisors and Admins can now select which timezone to use in their reports, their local timezone on their PC or the one set up in VCC (globally and in the projects). You can find this option in Tools/Local Settings/Other preferences/Timezone. Read more about it here.
Other new features released
- The List All Roles API endpoint now includes all the rights assigned to the users as described here.
- Automatic email responses now appear in the Email log
- An inbound email’s subject now can be used as a variable in an automatic email response template
- Automatic email response is now also sent to email addresses in CC
- CDR Log now includes the agent’s username and extension
- The List Online Users API endpoint now shows whether the user is above the soft or hard limit. These attributes can now also be used in a request as described here.
Other bugfixes fixed this month
- Some field names appeared incorrectly in the Script editor variable selector
- When deleting or inactivating an email template that was used for auto email reply, automatic email replies were still sent
- Default timesheet can now be renamed in the IVR, Chat queue and OIVR settings
- Text-to-speech in Male Latvian language returned an error
- In Script JS SDK, source and destination variables showed incorrect values when it was an OIVR call transferred to an agent
- If an OIVR setup had too many timesheets then saving changes could result in an error
- Some agents were accidentally removed overnight from some projects on certain accounts
- Negative time values appeared incorrectly in User-based statistics
- Certain agents got stuck in Waiting for call status on some calls
- Disposition data did not appear in Project-independent CDR search
- If a call initiated by the OIVR was redirected then in some cases it was hung up by the ringtone detector incorrectly
- String variables received from Dialogflow CX are now always handled correctly as a string
- Dialer got stuck in some projects and required a restart