Take advantage of our
100% cloud
technology
IVR System
Let Interactive Voice Response
optimize your team’s work
Use VCC Live’s IVR phone system to route calls to the most
suitable agents and increase service availability for your
customers.
Communicate With Your Customers Quickly And
Easily For Effective Customer Service
IVR System Features
Automate your customer service allowing your callers to obtain the information they are searching for without speaking with an agent
Easily handle high call volumes
Redirect callers to the most appropriate agent or department
Personalized Calls
Customize your campaigns based on database information to offer fully personalized interactions through IVR
Unlimited IVR Levels
Create advanced IVR trees with our simple drag-and-drop interface
Next-Level Services with IVR campaigns
Notify customers about their debts, inform them about new products or start a survey
IVR Sound Library
Manage and handle your IVR sounds, replace the default IVR prompts and recordings, and create customized IVR sound sets
Easy To Use IVR System With Simple Logics
Far too often, navigating a call in an IVR system
is a chore for customers: menus that don’t work,
misdirected calls, long hold times, and more.
With VCC Live’s interactive voice response
technology these issues are in the past.
- Save your agents’ time and energy by starting mass calls
- Route calls to the most appropriate agents, with no hassle or delay
- Create complex IVR trees with an easy-to-learn interface
- Offer intuitive, easy to understand IVR menus to your customers
- 24/7 troubleshooting and customer support
A System With A Proven Track Record Of User Satisfaction
“Script editor is one of the best I’ve seen.
IVR editor is very ergonomic.”
Attila D. on Capterra
CRM Integration
CRM Integration
Use contextual customer data
from your CRM directly in our
cloud-based software
Why choosing VCC Live to support your customer service teams?
Transparent Pricing:
there are no hidden fees,
pay as you go with
monthly or annual
contracts
Leverage our highly
scalable solution
and add a new
agent set in
a few seconds
We are GDPR
compliant, and
holders of ISO
and PCI DSS
certifications. Your
operations are safe
with us!
Dedicated Support: Our
Key Account Managers
are dedicated to helping
you achieve your
business goals
Free demos of our
virtual call and contact center
software available upon
request
Ready for an IVR system that truly works for you?
Our team will contact you shortly.
What is an Interactive Voice Response System?
Interactive Voice Response, or IVR, is a technology that allows you to
automate interactions with callers, maximizing both customers’ and
agents’ time and energy. Using a combination of voice phone inputs
and keypad menu selections, customers can get in touch with exactly
who they need to talk within your organization. Also, your company
gains the precise information that they need without having to go
through an excessive number of live interactions.
Outbound IVR calling features
VCC Live’s IVR technology also features outbound calling features.
This service empowers you to initiate mass calls in order to facilitate
quick, easy, and effective customer service. It is ideal for debt
collection, allowing you to notify customers of their outstanding debts
and offer them the opportunity to pay via phone. Know more here.
Better customer service
It is also useful for customer surveys: with VCC Live’s interactive voice
response system, you can easily start post-call customer surveys and
ask for your customers’ feedback. It also empowers you to cross-sell
and upsell your products more easily: inform your customers about
your new products and services and offer them a callback if they’re
interested. Finally, our cloud-based call center software can be used
to send mass notifications, notifying customers of company news,
changes, and alerts quickly and easily.
Why choose VCC Live’s cloud contact center software?
With over 15 years of experience in the field and a team of contact
center experts, VCC Live is committed to providing its clients with one
of the best services available on the market. Our team has worked
with clients ranging in size from huge corporations such as DHL, UPC,
or Whirlpool, to midsize firms and small start-ups who are just
beginning to make their mark. Thanks to this experience and
expertise, we are well-prepared to support you in whatever you may
need.