Take advantage of our
100% cloud
technology
Use VCC Live’s IVR phone system to route calls to the most
suitable agents and increase service availability for your
customers.
IVR System Features
Automate your customer service allowing your callers to obtain the information they are searching for without speaking with an agent
Easily handle high call volumes
Redirect callers to the most appropriate agent or department
Personalized Calls
Customize your campaigns based on database information to offer fully personalized interactions through IVR
Unlimited IVR Levels
Create advanced IVR trees with our simple drag-and-drop interface
Next-Level Services with IVR campaigns
Notify customers about their debts, inform them about new products or start a survey
IVR Sound Library
Manage and handle your IVR sounds, replace the default IVR prompts and recordings, and create customized IVR sound sets
Far too often, navigating a call in an IVR system
is a chore for customers: menus that don’t work,
misdirected calls, long hold times, and more.
With VCC Live’s interactive voice response
technology these issues are in the past.
Use contextual customer data
from your CRM directly in our
cloud-based software
Take advantage of our
100% cloud
technology
Transparent Pricing:
there are no hidden fees,
pay as you go with
monthly or annual
contracts
Leverage our highly
scalable solution
and add a new
agent set in
a few seconds
We are GDPR
compliant, and
holders of ISO
and PCI DSS
certifications. Your
operations are safe
with us!
Dedicated Support: Our
Key Account Managers
are dedicated to helping
you achieve your
business goals
Free demos of our
virtual call and contact center
software available upon
request
Our team will contact you shortly.
Interactive Voice Response, or IVR, is a technology that allows you to
automate interactions with callers, maximizing both customers’ and
agents’ time and energy. Using a combination of voice phone inputs
and keypad menu selections, customers can get in touch with exactly
who they need to talk within your organization. Also, your company
gains the precise information that they need without having to go
through an excessive number of live interactions.
VCC Live’s IVR technology also features outbound calling features.
This service empowers you to initiate mass calls in order to facilitate
quick, easy, and effective customer service. It is ideal for debt
collection, allowing you to notify customers of their outstanding debts
and offer them the opportunity to pay via phone. Know more here.
It is also useful for customer surveys: with VCC Live’s interactive voice
response system, you can easily start post-call customer surveys and
ask for your customers’ feedback. It also empowers you to cross-sell
and upsell your products more easily: inform your customers about
your new products and services and offer them a callback if they’re
interested. Finally, our cloud-based call center software can be used
to send mass notifications, notifying customers of company news,
changes, and alerts quickly and easily.
With over 15 years of experience in the field and a team of contact
center experts, VCC Live is committed to providing its clients with one
of the best services available on the market. Our team has worked
with clients ranging in size from huge corporations such as DHL, UPC,
or Whirlpool, to midsize firms and small start-ups who are just
beginning to make their mark. Thanks to this experience and
expertise, we are well-prepared to support you in whatever you may
need.